This Solicitation opportunity from North Carolina was posted on November 4, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Service Management System (SMS) Request for Information (RFI)

Closed

Doc1815310649State & Local

Submission Closed11/26/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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AI Contract Overview

The Wake Technical Community College has issued a Request for Information (RFI) to gather vendor insights for a future implementation of a cloud-based Service Management System (SMS) and Computerized Maintenance Management System (CMMS). The scope encompasses incident, request, and problem management, preventative maintenance, asset tracking—including barcode and QR code integration—and workflow automation across multiple campuses. The desired solution should support integration with systems like MS Azure Entra, SCCM, Power BI, and Webex, while ensuring compliance with industry standards, data residency within the U.S., and accessibility requirements. The RFI emphasizes features such as customizable dashboards, SLA tracking, audit trails, and end-user self-service portals, with the goal of enhancing operational efficiency, service delivery, and customer satisfaction. It is purely informational, with no contract awards or binding commitments at this stage, but responses will inform future procurement efforts. Regarding contractual and regulatory details, the documents do not incorporate specific FAR clauses or federal regulations, as the procurement is governed by North Carolina state procedures. The process mandates responses through the North Carolina Sourcing Tool, with strict adherence to submission deadlines—November 26, 2025—and instructions emphasizing point-by-point, concise responses without brochures or boilerplate. The contract size estimate ranges from 500,000 to 2 million dollars, based on official metadata, though no detailed pricing schedules are provided in the RFI. Administrative contacts are limited to the procurement lead via the Sourcing Tool, with no explicit references to payment offices, invoicing procedures, or contract management roles. The RFI also specifies requirements for seamless data migration, 24/7 support, and system scalability, but does not specify any particular contract clauses, performance metrics, or security clearances. Overall, the solicitation seeks comprehensive vendor input on technical solutions, integration capabilities, support services, and implementation strategies to guide subsequent procurement phases.

General Info

Agency

North Carolina → Wake Technical Community College Construction

NAICS

541512 - Computer Systems Design Services

Place of Performance

NC, USA

Set-Aside

NONE

Documents

RFI 130-WTCC1815310649 Vendor Question Template

2 pages · sources-sought

High

RFI 130-WTCC1815310649-25AL IT Service Management System SMS CMMS

7 pages · sources-sought

Low

AI Contract Breakdown

Uniform Contract Format

Timeline

PhaseClosed

PostedNov 4

Solicitation

Response DeadlineNov 26

Deadline has passed

Submission Closed

11/26/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyNorth Carolina → Wake Technical Community College Construction

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Wake Technical Community College Construction

Office AddressN/A

ContactsNo contact information available

Full Description

Service Management System (SMS) RFI 130-WTCC1815310649

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