Service Optimization Support Services

The Defense Health Agency is seeking market input for Service Optimization Support Services to bolster the National Capital Region’s ability to enhance clinical readiness, access, quality, and beneficiary experience amid resource constraints and anticipated workforce reductions. Centered on Bethesda, Maryland, with the contracting office located in Falls Church, Virginia, this effort aims to fill critical gaps in program management, business operations, and health service optimization that cannot be fully met by existing government personnel. The contractor will be expected to provide a multidisciplinary team of experts including organizational development practitioners, program and project managers, statisticians and data scientists, public health subject matter experts, and business and financial operations specialists to drive data-informed decision-making, implement performance metrics and reporting frameworks, develop change management strategies, and support the creation of executive-level dashboards and multi-year planning outputs such as Program Objective Memoranda. All work must align with DHA policies and leverage established methodologies like Earned Value Management and Integrated Master Schedules while ensuring strict compliance with confidentiality requirements, as the environment involves sensitive but unclassified health and operational data. Offerors must submit a consolidated capability statement in PDF format no later than May 7, 2026, via email to designated points of contact, including information on their Unique Entity ID and CAGE code, small business status under NAICS 541611 with full socioeconomic certifications if applicable, and evidence of past performance demonstrating similar expertise. If claiming 8(a) status, an SBA case number must be included, and any subcontracting plans for critical tasks must be disclosed. While no formal contract award will result from this notice, it serves as critical market research to inform future acquisition strategy, with a clear emphasis on quality, integration, and measurable outcomes over pricing in the anticipated evaluation approach. The government will not provide contract values, payment details, evaluation weights, or specific inspection criteria at this stage, nor are security clearances explicitly required, though access to protected information will be necessary. Responses must avoid classified or proprietary content and conform to a minimum 10-point font requirement, with no page limits specified beyond the requirement for a three-to-five-page summary of relevant past work.