ServiceNow HRSD Platform Configuration & Accelerator Implementation

The contract entails the configuration and implementation of ServiceNow HR Service Delivery (HRSD) accelerators to modernize and streamline human resources service delivery for the Department of National Defence and the Canadian Armed Forces. This includes designing and deploying customized workflows, digital forms, and integrated solutions that align with enterprise identity systems to ensure seamless authentication and secure access across HR operations. The scope focuses on accelerating the adoption of best-in-class HR service capabilities through the ServiceNow platform, enabling efficient case management, self-service options, and automated processes that enhance user experience and operational agility for DND and CAF personnel. The work is to be performed primarily in the National Capital Region of Canada, centered in Ottawa, and is structured as a subcontract under a federal procurement initiative. The solicitation was posted on July 10, 2026, with responses due by July 27, 2026. The contract falls under NAICS code 541512, which classifies it as computer systems design and related services. The engagement aims to replace outdated HR delivery methods with a scalable, secure, and user-focused digital platform that supports the unique needs of a large, geographically dispersed military and civilian workforce, ensuring compliance with government standards and integration with existing federal IT infrastructure.