(HR) Integrated Services Platfom

The Department of National Defence is seeking a Software as a Service solution through ServiceNow Human Resources Service Delivery accelerators and patterns to establish an end-to-end Integrated Services Platform, serving both civilian employees and Canadian Armed Forces personnel. The platform will leverage ServiceNow as the enterprise experience layer to streamline and modernize HR service delivery across the organization, with all work required to be performed in Ottawa, Ontario. The contract involves not only the implementation of predefined accelerators and patterns but also professional services to define, accelerate, and validate the platform’s deployment, ensuring it meets the unique operational and service needs of a large government workforce. This solicitation, identified as W6369-27-DN02, was posted on July 10, 2026, with responses due by July 27, 2026. The contracting authority is Joshua Bereza, reachable via desproc10-dase10@forces.gc.ca. The requirement is open to federal procurement under the Government of Canada and targets vendors capable of delivering a scalable, secure, and integrated HR service platform with minimal disruption to existing operations. The focus is on rapid deployment through proven ServiceNow components tailored to the Canadian Armed Forces and civilian HR environments, ensuring consistency, compliance, and improved service experience for end users across the National Capital Region.