SHIP Customer Service Representative

This subcontract opportunity is for the provision of SHIP Customer Service Representatives to support prime contractors on projects for the District of Columbia Department of Aging and Community Living. The selected personnel will be responsible for performing Medicare counseling and outreach, managing inquiries via phone and email, and maintaining detailed client outcome documentation within agency databases. All staff must be HIPAA compliant and have successfully completed CMS-approved SHIP Counselor training to ensure the delivery of qualified support and accurate interaction records. The project is associated with the District of Columbia Office on Aging and will be performed at 500 K Street, NE. This opportunity falls under NAICS code 561320. Interested parties should note the response deadline of October 19, 2026, to submit their proposals for these specialized customer service and counseling roles.