SLCo HEA134676 Custom Database Workflow

Salt Lake County, on behalf of the Health Department, is soliciting proposals for the implementation of a customizable online database, Client Relationship Management (CRM), and workflow system. The selected contractor will be responsible for configuring the solution to meet specific business and operational needs, migrating data from legacy systems, and providing comprehensive training and documentation for administrators and end users. The project requires full implementation and launch by May 1, 2027. The contract term is for one year with five optional one-year renewal periods, totaling six years. Proposals are evaluated using a weighted scoring system, with the program proposal accounting for 65 percent and the pricing proposal for 35 percent. Key evaluation criteria include the proposed approach, the firm's qualifications, and the full completion of a functionality matrix. Top-scoring proposers may undergo a second-round evaluation involving a hands-on system demonstration focusing on administrator ease of use, end-user experience, automation capabilities, and reporting. The contractor must meet strict compliance standards, including ADA and WCAG accessibility requirements for public-facing content by April 2027, and adherence to the Utah Government Records Access and Management Act (GRAMA). Additionally, the proposed solution must have been continuously provided for at least five years. Payment terms are set at 30 days from the receipt of a correct invoice, with maintenance and support typically invoiced annually. Proposals must be submitted via the Utah Public Procurement Place portal by November 4, 2026.