Software Package for Student Success & Retention Platform

The Midlands Technical College in South Carolina is issuing a solicitation for a comprehensive, cloud-based Student Success and Retention Software platform designed to enhance student outcomes through features such as early intervention, predictive analytics, case management, automated communications, appointment scheduling, enrollment support, and detailed reporting. The contract, with an estimated value between 500,000 and 2 million dollars, will be awarded based on a best-value trade-off process considering technical merit, experience, and price, with proposals due by December 12, 2025. The system must integrate seamlessly with existing institutional platforms like Ellucian Colleague and D2L, adhere to strict security standards including FERPA, PCI, SOC 2, and NIST guidelines, and ensure data residency within the continental United States. The performance period begins around January 2026, with an initial one-year term and four optional renewal years, and the deliverables include a fully managed SaaS solution with real-time API integrations, mobile accessibility, and compliance with accessibility standards. The solicitation emphasizes rigorous security and organizational requirements, including mandatory security assessments, confidentiality protocols, and restrictions on processing government information outside the U.S. The contractor must identify any subcontractors exceeding 10% of the effort or handling sensitive government data and certify compliance with various certifications, including debarment, responsible conduct, and socioeconomic participation, although specific entity identifiers like UEI or CAGE codes are not explicitly mandated. The contract clauses cover termination rights, price adjustments limited by CPI, and provisions for contract modifications and renewals, with key personnel and conflict of interest disclosures also required. Deliverables are inspected and accepted at the designated performance site, with standards requiring compliance with NIST, SOC 2, and accessibility regulations, and the contract stipulates detailed administrative procedures for invoicing, payment via EFT, and reporting. Offerors must submit proposals in a clear, concise format, separately bound technical and business volumes, via the South Carolina procurement portal by the specified deadline, ensuring all files are in accessible formats like PDF or Microsoft Office, with appropriate redactions if necessary.