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Software Training and Technical Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 26-09-07.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

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Behavioral Intervention Software Solution

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Organization & Contact Information

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AgencyTexas → Lone Star College
ContactsNo contacts available
OfficeN/A
Organization / AgencyTexas → Lone Star College
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides training and ongoing technical support for incident management platforms for prime contractors on Lone Star College System (LSCS) projects. Develops training manuals, conducts sessions for Title IX and BIT coordinators, and provides Tier 1 and Tier 2 technical support. Utilizes sandbox training environments and help-desk ticketing systems. Delivers trained staff and a documented Service Level Agreement (SLA).

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More opportunities from Texas → Lone Star College

Same awarding agency

NAICS: 513210
New
SLED
Behavioral Intervention Software Solution
Solicitation # RFP 26-09-07
The Lone Star College System is soliciting proposals under RFP 26-09-07 for a Behavioral Intervention Software Solution to centrally track, process, and share incident and case management records across its 24 locations. The required software or internet-based platform must provide a secure, unified environment for managing Title IX and Clery Act incidents, Behavioral Intervention Team cases, administrative referrals, safety records, and disciplinary records. Key functional requirements include configurable intake forms, automated case routing and workflow management, and role-based access controls to ensure confidentiality while supporting coordinated cross-campus responses. Proposals must be submitted via the Ion Wave system by October 28, 2026, and must include a completed W-9 and Form 1295. The resulting contract will utilize federal funds and requires pricing to remain valid for three years, with an option for two additional one-year renewals. Awardees must comply with various regulatory standards, including the Buy America Act, the Davis-Bacon Act, and Texas Education Code background check requirements. Additionally, vendors must provide proof of comprehensive insurance, adhere to strict cybersecurity training for state system access, and certify that they are not owned or controlled by entities in designated restricted countries such as China, Russia, Iran, or North Korea. Performance bonds are required for bids exceeding 100,000 dollars, and payment bonds are required for those over 25,000 dollars.
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