Solacom Support and Maintenance - 911 Communications Center

The contract involves providing support and maintenance services for Solacom Recording Equipment at the 911 Communications Center in Jacksonville, Florida, covering the period from October 1, 2024, to September 30, 2025. The solicitation, identified as SS 16299-25, was posted on December 3, 2024, with a response deadline of December 17, 2024. The contract is estimated to be valued between $50,000 and $150,000 and is categorized under NAICS code 541519, which pertains to other computer related services. The organization responsible for this procurement is a State, Local, Education, and Nonprofit (SLED) entity within the Florida agency, specifically serving the Jacksonville area. The primary point of contact for this contract is Olive Wallace Cohen, reachable via email at [email hidden] or by phone at [phone hidden]. Supporting documentation includes the City of Jacksonville's Procurement Protest Procedures effective July 1, 2024, which outline the processes and timelines for filing protests related to procurement decisions, ensuring transparency and fairness in the procurement process. These procedures specify how interested parties can challenge procurement awards or rejections, including the requirements for filing notices of protest and the review process conducted by the Jacksonville Procurement Awards Committee (JPAC). Overall, this contract aims to ensure the continued operation and support of critical recording equipment at the 911 Communications Center, with clear procedural guidelines in place to address any procurement disputes that may arise.