Storage Area Network Service Tag Maintenance

This requirement is for maintenance support services on Dell Storage Area Network (SAN) service tags found in the Dell PowerEdge R910, PowerVault MD 1220 & 3620F, Brocade 5100 Fibre Switch, & ML 6000 Tape Library. This requirement is for maintenace support Monday - Friday, with 24 hour availability, and a 4-hour response for the following services: -Phone Support | Email Support | Website Support (Forums like FAQ pages and web chat) | Remote Support | Onsite Support (Last resort for solution). -Provide a four hour break to fix solution for all equipment. -Provide all parts using Next Business Day Services -Provide all repair parts -Accept all service calls from a central point of contact (POC) from the USAISR. -Provide hardware and software support with 4-hour on-site response 24 X 7 by a manufacturer-trained technician if a fix can't be provided via phone or online support -Manufacturer-trained technician shall have Information Assurance (IA) / Information Technology (IT) Certification per DoD 8570.01-M, DFARS 252.239.7001 and AR 25-2. Please sign/return a copy of both the Non-Disclosure Agreement, and the Organizational Conflict of Interest (OCI) form found in the attached solicitation document. Please submit each proposal in two volumes, Technical, and Price. Please submit pricing for each of the Contract Line Items (CLINs) twelve-month base period, the four outlying twelve-month option periods, as well as pricing for a hypothetical six-month extension utilizing Federal Acquisition Regulation (FAR) Clause 52.217-8, Option To Extend Services. Any proposals received that do not contain each of the submission requirements listed above, shall be found to be non-responsive to this Combined Synopsis/Solicitation.