Survey Software Solution

The Houston-Galveston Area Council (H-GAC) is seeking proposals from qualified entities to provide a survey software solution aimed at enhancing the Gulf Coast Workforce Board's ability to collect, analyze, and report customer feedback efficiently. The software must support multiple groups within the workforce system, facilitate insights into customer satisfaction, identify areas for improvement, and improve overall service quality. It is required to seamlessly integrate with existing systems, adhere to data security standards, and feature an intuitive interface for both administration and reporting purposes. The solicitation, identified as RFP-HS-WKF-SURVEY-04-25, was posted on August 6, 2025, with a response deadline of September 18, 2025. The contract value is estimated to range between $50,000 and $250,000, and the project falls under the NAICS code 541519, indicating a professional, scientific, and technical services classification. The procurement process is governed by comprehensive general provisions templates that establish legal and operational frameworks, including compliance with federal and state laws, independent contractor status, scope of work, performance timelines, payment terms, reporting obligations, and audit rights. These provisions also specify requirements for insurance, subcontracting, and conditions for contract termination or withholding payments. The documents serve to formalize the contractual relationship, ensuring both parties adhere to established standards and regulations throughout the duration of the project. The primary point of contact for inquiries is Sharon Everett, reachable via email or phone, and additional project details can be accessed through the provided procurement portal link.