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Technical Support and Customer Service Operations

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract requires the provision of Tier 1–2 technical support to staff of the Government Accountability Office who utilize ARIN services, encompassing assistance with registration requests, policy-related inquiries, and incident response while strictly adhering to defined service level agreements. Support must be responsive, accurate, and timely, ensuring seamless operational continuity for GAO personnel reliant on ARIN’s internet resource management systems. The work is positioned as a subcontract under NAICS code 541512 and will be performed at the GAO’s location in Washington, DC, with a delivery deadline for proposals set for July 24, 2026. This engagement is critical to maintaining the integrity and efficiency of GAO’s technical infrastructure tied to internet number resource administration.

General Info

Provide Tier 1–2 technical support for ARIN services to GAO staff in Washington, DC, meeting strict SLAs by July 24, 2026.

Agency

Except Comptroller General Gao → Government Accountability OfficeView Agency

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Washington, DC, 20548, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyExcept Comptroller General Gao → Government Accountability Office
ContactsNo contacts available
OfficeN/A
Organization / Agency
Except Comptroller General Gao → Government Accountability Office
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver Tier 1–2 technical support for GAO staff using ARIN services, including registration requests, policy inquiries, and incident response with SLA adherence.

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