Technical Support and Help Desk for ILS

The contract seeks a subcontractor to deliver Tier 1 and Tier 2 technical support for the Integrated Library System, encompassing user troubleshooting, ongoing system monitoring, and the timely escalation of unresolved issues to higher-level support teams. The work is focused on ensuring continued operational stability and user access to the ILS, with an emphasis on responsive and effective resolution of technical problems as they arise. The contractor will be expected to maintain a high standard of service delivery to support the needs of the International Trade Commission’s staff relying on this critical system. This opportunity is posted under NAICS code 541519 for other computer-related services and is classified as a subcontract with no specific set-aside designation. The solicitation was released on July 7, 2026, and responses must be submitted by July 21, 2026. Place of performance is established in Washington, D.C., with the agency being the United States International Trade Commission, identified by DUNS number 02-1877998. All work must align with the agency’s requirements and operational protocols, and the selected subcontractor will operate under the oversight of the primary contractor responsible for the overall contract vehicle.