Technical Support and Help Desk for Law Enforcement Users

The contract calls for the provision of Tier 1 and Tier 2 technical support services to law enforcement agencies utilizing the CCIC and NLETS systems, focusing on resolving user access problems, facilitating data retrieval, and addressing system outages to ensure uninterrupted operational capability. Support must be responsive, accurate, and tailored to the critical needs of law enforcement personnel who rely on these systems for real-time information during investigations and emergency responses. The solicitation is classified as a subcontract under NAICS code 541519, issued by the Colorado Bureau of Investigation under the Colorado Department of Public Safety, with a submission deadline of July 6, 2026, and a posting date of June 30, 2026. There is no specified set-aside classification, and performance location details are not provided, though the services will directly serve Colorado law enforcement entities using the national information networks. All support must maintain strict adherence to security protocols and data integrity standards required for sensitive criminal justice information.