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This Government Contract opportunity from Department Of Veterans Affairs was posted on July 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support and Help Desk Services

Closed
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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693KA9 Contracting For Services

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DEADLINE

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AI Contract Overview

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The contract is for a 12-month period of technical support and help desk services, requiring the contractor to deliver comprehensive assistance including troubleshooting, software updates, and user guidance, with all inquiries acknowledged within one business day. The services are critical to ensuring uninterrupted technical operations and are governed by strict response timelines to maintain service reliability and user satisfaction. This is a subcontract under a Total Small Business Set-Aside designation, reserved exclusively for small businesses as defined by the Small Business Administration, and is classified under NAICS code 541511 for Computer Systems Design Services. The opportunity was posted on July 5, 2026, with responses due by July 10, 2026, and is managed by the Department of Veterans Affairs through its 256-NETWORK Contract Office 16. Performance of the work is required to take place in North Little Rock, Arkansas, with a ZIP code of 72114. The contract is not open to large businesses and is specifically structured to promote small business participation in federal contracting, aligning with federal procurement guidelines for set-asides. All proposals must comply with the terms of performance, response timeframes, and small business eligibility requirements as specified under FAR 19.5.

General Info

12-month small business set-aside for tech support in North Little Rock, Arkansas, with one-day response requirement.

Agency

Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)View Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

North Little Rock, AR, 72114, USA

Set-Aside

SBA

Documents

This scope was carved out of 36C25626Q1007.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

7H20--GigXR Software or Equal

AI Contract Breakdown

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Veterans Affairs → 256-NETWORK Contract Office 16 (36C256)
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide 12-month technical support including troubleshooting, software updates, and user assistance with inquiry acknowledgment within one business day.

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