Technical Support & Help Desk Services

The contract requires the provision of ongoing Tier 1–2 technical support for the housing platform used by students, staff, and administrators at the University of Southern Mississippi, with a focus on timely resolution of issues and adherence to established service level agreements. Support must be available outside regular business hours to ensure continuous access and operational reliability for the campus community, addressing user inquiries, system errors, and functionality concerns with prompt and effective responses. The solicitation is categorized as a subcontract under NAICS code 541519, with a response deadline of August 13, 2026, and was posted on July 27, 2026. The contracting entity is the University of Southern Mississippi’s Mississippi office, though specific location details for performance or contact are not provided. The services are critical to maintaining the functionality and usability of the housing system across the entire university population, requiring qualified personnel capable of delivering consistent, SLA-driven support in a high-volume, multi-user environment.