This Government Contract opportunity from South Carolina was posted on June 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Technical Support & Help Desk Services

Closed

State & Local

Submission Closed07/29/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

New

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AI Contract Overview

This contract focuses on providing ongoing Tier 1 and Tier 2 technical support for platform users, encompassing key services such as troubleshooting, resolving tickets, and maintaining a knowledge base to ensure smooth and efficient platform operations. The engagement is structured as a subcontract under the NAICS code 541519, indicating information technology services related to computer systems design and support. Issued by the State Fiscal Accountability Authority of South Carolina, the contract was posted on June 3, 2026, with a response deadline set for July 29, 2026. While specific details about the place of performance or point of contact are not provided, the scope clearly centers on delivering help desk and technical support services to enhance user experience and address technical issues promptly across the platform.

General Info

Provide Tier 1 and 2 technical support, troubleshooting, and knowledge base maintenance under IT subcontract.

Agency

South Carolina → State Fiscal Accountability Authority

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of 5400029113.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CLOUD-BASED STUDENT ENGAGEMENT PLATFORM

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 3

subcontract

Response DeadlineJul 29

Deadline has passed

Submission Closed

07/29/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencySouth Carolina → State Fiscal Accountability Authority

ContactsNo contacts available

OfficeN/A

Organization / Agency

South Carolina → State Fiscal Accountability Authority

Office AddressN/A

ContactsNo contact information available

Full Description

Ongoing Tier 1 and Tier 2 technical support for platform users, including troubleshooting, ticket resolution, and knowledge base maintenance.

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