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This Subcontract opportunity from South Carolina was posted on June 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519
New
SLED
UMGC RFP #92340 - Managed Security Operations Center (SOC) Services
Solicitation # 92340
The University of Maryland Global Campus (UMGC) is soliciting proposals for a qualified provider to deliver managed Security Operations Center (SOC) services. The selected contractor will provide 24x7x365 security monitoring, threat detection, analysis, incident response, threat intelligence, and related advisory services across the University's SIEM tool, specifically utilizing Exabeam. The scope of work includes the continuous analysis of security events across academic, administrative, cloud, and enterprise systems, while ensuring compliance with frameworks such as NIST CSF, NIST SP 800-171, FERPA, GLBA, PCI DSS, and CMMC. The contract is structured for an initial three-year term with two optional one-year renewals. Proposals must be submitted electronically via the UMGC Bid Locker by November 19, 2026, divided into separate technical and price volumes. Technical evaluations will prioritize service delivery, relevant experience, staffing, and implementation over cost. Mandatory requirements for offerors include maintaining an ISO/IEC 27001 certification or SOC 2 Type II attestation, adhering to Maryland Living Wage requirements, and meeting a 3% Minority Business Enterprise (MBE) participation goal. Additionally, the contractor must maintain specific insurance coverages, including $5 million per occurrence for Cyber Security/Data Breach insurance and $3 million in annual aggregate for Commercial General Liability. Payments will be processed via Electronic Funds Transfer for contracts exceeding $500,000.

POSTED

about 14 hours ago

DEADLINE

in 8 days

AI Contract Overview

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This contract focuses on providing ongoing Tier 1 and Tier 2 technical support for platform users, encompassing key services such as troubleshooting, resolving tickets, and maintaining a knowledge base to ensure smooth and efficient platform operations. The engagement is structured as a subcontract under the NAICS code 541519, indicating information technology services related to computer systems design and support. Issued by the State Fiscal Accountability Authority of South Carolina, the contract was posted on June 3, 2026, with a response deadline set for July 29, 2026. While specific details about the place of performance or point of contact are not provided, the scope clearly centers on delivering help desk and technical support services to enhance user experience and address technical issues promptly across the platform.

General Info

Provide Tier 1 and 2 technical support, troubleshooting, and knowledge base maintenance under IT subcontract.

Agency

South Carolina → State Fiscal Accountability Authority

Place of Performance

SC, USA

Set-Aside

NONE

Documents

This scope was carved out of 5400029113.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CLOUD-BASED STUDENT ENGAGEMENT PLATFORM

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencySouth Carolina → State Fiscal Accountability Authority
ContactsNo contacts available
OfficeN/A
Organization / Agency
South Carolina → State Fiscal Accountability Authority
Office AddressN/A
ContactsNo contact information available

Full Description

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Ongoing Tier 1 and Tier 2 technical support for platform users, including troubleshooting, ticket resolution, and knowledge base maintenance.

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