Technical Support & Help Desk Services

The contract seeks a Service-Disabled Veteran-Owned Small Business to provide ongoing Tier 1–2 technical support for software users within a clinical environment, focusing on troubleshooting issues, managing software patches, and monitoring system performance to ensure uninterrupted operations. The support services are critical for maintaining the reliability and security of clinical software systems, requiring expertise in healthcare IT environments and a thorough understanding of compliance and uptime demands in patient care settings. The work is to be performed in Los Angeles, CA, with a zip code of 90073, and the contract is structured as a subcontract under a Service-Disabled Veteran-Owned Small Business Set Aside designation. The solicitation, issued by the Department of Veterans Affairs through the 262-NETWORK Contract Office 22, falls under NAICS code 541519 for other computer-related services and was posted on July 17, 2026, with responses due by July 31, 2026. Interested parties must meet the specific eligibility requirements for SDVOSB certification to qualify for award. The technical support services must align with the operational needs of a veterans' healthcare setting, ensuring minimal disruption to critical clinical workflows while maintaining high standards for system availability, data integrity, and user satisfaction. The contract does not specify a point of contact, but all submissions must be made through the official SAM.gov portal linked in the posting.