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Technical Support & Help Desk Services

Active

State & Local

Response Deadline09/29/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Technical Support and Help Desk Services subcontract for the Alabama Pesticide Management agency involves managing a customer-facing help desk dedicated to prime contractors working on state agriculture projects. The scope of work includes maintaining an online submission portal to facilitate the intake, logging, and tracking of software issues. To ensure high-quality service, the provider must follow ITIL standards for incident management, which includes generating Incident Reports and managing Incident Resolution Reports specifically for high-impact events through a formal ticketing system. Administrative requirements for this contract include the regular delivery of tracking logs and monthly statements detailing support hours. This subcontract falls under NAICS code 541519 and is managed through the Alabama Department of Agriculture. Interested parties must adhere to the submission deadline of September 29, 2026, to be considered for this technical support role.

General Info

Subcontract for Alabama pesticide help desk services, ITIL incident management, and portal maintenance.

Agency

Alabama → Pesticide Management

NAICS

541519 - Other Computer Related Services

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000036670.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Pesticide MGT/Plant AgEnterprise Software Program

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Timeline

PostedSep 25

subcontract

Response DeadlineSep 29

Submission deadline

Response Deadline

09/29/2026, 11:00:00 PM UTCin 3 days

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Organization & Contact Information

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AgencyAlabama → Pesticide Management

ContactsNo contacts available

OfficeN/A

Organization / AgencyAlabama → Pesticide Management

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates a customer-facing help desk for prime contractors on Alabama Department of Agriculture projects. Maintains an online submission portal to intake, log, and track software issues. Generates Incident Reports and manages Incident Resolution Reports for high-impact events using a ticketing system. Follows ITIL standards for incident management. Delivers tracking logs and monthly support hour statements.

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