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Technical Support & Help Desk Services (Tier 2/3)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks a subcontractor to deliver Tier 2 and Tier 3 technical support services through a 24/7 help desk, specifically to assist victims and agency staff of the Florida Department of Corrections. The scope includes resolving complex technical issues, escalating problems when necessary, and maintaining detailed documentation to ensure continuity and accountability. Support must be available around the clock to meet the operational needs of a critical public safety agency, with emphasis on responsiveness, accuracy, and confidentiality in handling sensitive information. The solicitation is classified under NAICS code 541519 for other computer-related services and is structured as a subcontract, indicating the award will be made to a vendor working under a prime contractor. While no set-aside provisions are specified, interested parties must submit responses by August 14, 2026, and the work must be performed to support Florida’s correctional system, though the exact physical location of performance is not detailed. Potential bidders should review the full solicitation through the provided vendor portal to confirm any additional requirements or compliance obligations not outlined in the public data.

General Info

Provide 24/7 Tier 2/3 technical support for Florida Department of Corrections with strict confidentiality and documentation.

Agency

Florida Department of CorrectionsView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyFlorida Department of Corrections
ContactsNo contacts available
OfficeN/A
Organization / Agency
Florida Department of Corrections
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical support for victims and agency staff, including troubleshooting, escalation, and documentation through a 24/7 help desk.

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