This Subcontract opportunity from Florida was posted on July 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Technical Support & Help Desk Services (Tier 2/3)
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract seeks a subcontractor to deliver Tier 2 and Tier 3 technical support services through a 24/7 help desk, specifically to assist victims and agency staff of the Florida Department of Corrections. The scope includes resolving complex technical issues, escalating problems when necessary, and maintaining detailed documentation to ensure continuity and accountability. Support must be available around the clock to meet the operational needs of a critical public safety agency, with emphasis on responsiveness, accuracy, and confidentiality in handling sensitive information. The solicitation is classified under NAICS code 541519 for other computer-related services and is structured as a subcontract, indicating the award will be made to a vendor working under a prime contractor. While no set-aside provisions are specified, interested parties must submit responses by August 14, 2026, and the work must be performed to support Florida’s correctional system, though the exact physical location of performance is not detailed. Potential bidders should review the full solicitation through the provided vendor portal to confirm any additional requirements or compliance obligations not outlined in the public data.
General Info
Place of Performance
FL, USASet-Aside
Documents
This scope was carved out of SS-26-087.
The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.
Enhancements to Victim Notification System
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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