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This Subcontract opportunity from Florida was posted on July 27, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Technical Support & Help Desk Services (Tier 2/3)

Closed
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541519
New
International
Managed Detection and Response (MDR) Service
Solicitation # T26/008/CHS
The Cambridge Housing Society Ltd is soliciting a comprehensive Managed Detection and Response (MDR) service to protect its users, information, systems, and technology environment from cyber security threats. The scope of work requires a 24/7 Security Operations Centre (SOC) providing continuous monitoring, detection, investigation, and response capabilities. Key technical requirements include Endpoint Detection and Response (EDR) or Extended Detection and Response (XDR), integration with Microsoft 365 and Microsoft Entra ID, identity-based threat detection, proactive threat hunting, and digital forensics. The service must support Windows, iOS, and Android mobile endpoints and include deliverables such as vulnerability insights, incident containment, and continual service improvement. The contract is estimated to be valued at 140,000 GBP excluding VAT, with an initial term running from January 6, 2027, to January 5, 2030, and a potential extension of up to two additional years. This solicitation is reserved for UK-based SMEs and VCSEs, with the award based on the Most Advantageous Tender (MAT) evaluating quality, capability, and price. Mandatory requirements for the provider include specific insurance minimums, including 10 million GBP for Employer's and Public Liability and 2 million GBP for Professional Indemnity. Payment terms are set at 30 days via BACS. Bidders must submit a Procurement Specific Questionnaire, a Disclosure of Interest Certificate, and a signed hard copy of the Non-Collusion Certificate by the deadline of December 9, 2026.
The Cambridge Housing Society Ltd

POSTED

1 day ago

DEADLINE

in 25 days

AI Contract Overview

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The contract seeks a subcontractor to deliver Tier 2 and Tier 3 technical support services through a 24/7 help desk, specifically to assist victims and agency staff of the Florida Department of Corrections. The scope includes resolving complex technical issues, escalating problems when necessary, and maintaining detailed documentation to ensure continuity and accountability. Support must be available around the clock to meet the operational needs of a critical public safety agency, with emphasis on responsiveness, accuracy, and confidentiality in handling sensitive information. The solicitation is classified under NAICS code 541519 for other computer-related services and is structured as a subcontract, indicating the award will be made to a vendor working under a prime contractor. While no set-aside provisions are specified, interested parties must submit responses by August 14, 2026, and the work must be performed to support Florida’s correctional system, though the exact physical location of performance is not detailed. Potential bidders should review the full solicitation through the provided vendor portal to confirm any additional requirements or compliance obligations not outlined in the public data.

General Info

Provide 24/7 Tier 2/3 technical support for Florida Department of Corrections with strict confidentiality and documentation.

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of SS-26-087.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enhancements to Victim Notification System

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyFlorida Department of Corrections
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide ongoing technical support for victims and agency staff, including troubleshooting, escalation, and documentation through a 24/7 help desk.

More opportunities from Florida Department of Corrections

Same awarding agency

NAICS: 922140
SLED
Operation and Management of Contractor-Operated Correctional Facilities – Blackwater CF
Solicitation # FDC ITN-27-022
The Florida Department of Corrections is seeking a qualified vendor through Invitation to Negotiate FDC ITN-27-022 for the operation and management of the Blackwater River Correctional Facility in Milton, Florida. The contract features an initial three-year term with the possibility of successive two-year renewals, contingent upon funding and satisfactory performance. The selection process is based on a best-value determination, weighted between a technical evaluation (70 points) and a price proposal (30 points) based on a blended per diem rate. The estimated annual spend for the facility is approximately 52.3 million dollars. Eligible respondents must demonstrate at least ten years of relevant business experience and maintain a positive financial standing with a specific Dun and Bradstreet Financial Stress Score. Mandatory requirements include the submission of a five percent bid bond, a performance bond or letter of credit of 8 million dollars upon execution, and certifications regarding non-collusion, drug-free workplaces, and the prohibition of forced labor. The successful contractor will be responsible for comprehensive facility management, including academic, vocational, and substance abuse programming, while adhering to strict HIPAA regulations for health information and Florida Department of Corrections policies. A formal transition period is required, with a target service commencement date of July 1, 2027, and deliverables governed by PMBOK and ITIL standards.
Correctional Institutions

POSTED

about 1 month ago

DEADLINE

in about 1 month
View Details

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