Technical Training and User Support Services

The contract requires the provision of comprehensive technical training and ongoing support services to OTS staff focused on hybrid test administration, including instruction on result reporting, system troubleshooting, and the development of clear user guides to ensure consistent and accurate operational procedures. The work is centered on enabling staff to effectively manage testing environments that combine in-person and remote components, with an emphasis on resolving technical issues promptly and maintaining system reliability. The services are to be performed at the designated location in Montgomery, Alabama, with a zip code of 36112, under a subcontract agreement classified under NAICS code 611430, which corresponds to other schools and instruction. The opportunity was posted on June 22, 2026, with a response deadline of June 29, 2026, at 6:00 AM, and is managed by the Department of Defense under the office FA3300 42 Cons Cc. Ongoing technical support is a critical component, ensuring continuous operational capability beyond initial training delivery.