Technology Advancement and Mission Services Supporting Independent Verification and Validation

This is not a Request for Quotes (RFQ) but rather a Request for Information (RFI) to determine capability of potential sources and is for information and planning purposes only. The National Aeronautics and Space Administration (NASA) Information Technology Procurement Office (ITPO) NASA is seeking capabilities from all categories of Small Businesses and HBCU/MSIs for the purpose of determining the appropriate level of competition and/or Small Business and HBCU/MSI subcontracting goals for this requirement. The Government reserves the right to consider a Small, 8(a), Women-owned (WOSB), Service-Disabled Veteran (SD-VOSB), Economically Disadvantaged Women-owned Small Business (EDWOSB) or HUBZone business set-aside based on responses received. The mission of the National Aeronautics Space Administration (NASA) Independent Verification and Validation (IV&V) Program is to provide our customers with assurance that their safety and mission-critical software will operate reliably, safely, and securely, and to advance the systems and software engineering disciplines. The IV&V Program strives to reduce the inherent risk in the Agency's ability to procure, develop, deploy, and operate software within desired cost, schedule, and performance goals. To achieve its mission the Program has identified Strategic Goals which are: Maintain and develop effective and efficient system and software assurance related services provided to NASA, and other government agencies and organizations globally, that field safety and mission critical systems Create and institutionalize innovative technologies and capabilities required for providing evidence that safety and mission critical systems and software will operate reliably and safely Advance the systems and software engineering discipline for the benefit of the Nation and Federal government Ensure IV&V program capabilities and services are state-of-the-practice and represent standards of excellence for enabling NASA and IV&V program activities Share NASA and the IV&V program with the public, educators, and students to provide opportunities to participate in our mission, foster innovation and contribute to a strong national and state economy The overarching intent of IV&V is to provide technical IT services and support to facilitate IV&V Mission Objectives. The requirements below further define how the successful offeror would provide technical expertise to the Government. NASA IV&V Program Organization The IV&V Program is comprised of six offices: Office of the Director (OOD), Strategic Communications Office (SCO), IV&V Office (IVVO), Safety and Mission Assurance (SMA) Support Office (SSO), Program Support Office (PSO), and Technology Advancement and Services Office (TASO). The IV&V Program provides products and services associated which will provide cross cutting support across all IV&V Program. This will include support for both the office environment and laboratory environments. This will include support for classified national security information (CNSI) systems, infrastructure, and facilities up to TS/SCI. Meanwhile, IV&V is composed of a diverse workforce, and the Program acquires talent from across the continental United States. While much of the workforce resides in the north-central West Virginia area, many are located at NASA centers across the nation. Additionally, nearly all workers are enabled for telework for at least a portion of the work week. IV&V allows for products and services to be provided/performed for/from other NASA Centers, remote work locations, other Government Agencies locations and/or New Business efforts supported by the IV&V Program. Statement of Work Structure Within this framework, the Contractor's responsibility is to provide secure IT services to meet the requirements as defined by the government in this SOW. The SOW consists of the following sections: Contract Management: These services include program management, financial management, logistics, contract phase-in/transition management, procurement, physical security management, safety, health & environmental management, facilities management, quality assurance and management, program integration, other interface points, and contract and subcontract administration. Innovation Services: These services include continuous improvement for ongoing effort to enhance the efficiency and effectiveness of the provided services. Innovation services also include migration of legacy implementations to Agency provided offerings when those offerings meet mission requirements as well as customized implementation(s) where needed. Service Management: Services and operations align with an industry standard service management framework (specific framework to be proposed) to foster transparent, structured, measurable, repeatable, and improving architecture and practices that enable mission objectives and add value to the overall organization. Mission Services: Mission services include mission specific network services, voice services, data/compute services, collaboration services, and cable plant services. These mission services include the operation and maintenance of mission data centers and analyzing data center performance against IV&V procedures, NASA policy, and Office of Management and Budget (OMB) directed performance metrics, as well as the facilitation of broad adoption of commercial cloud computing within IV&V through the Computing Services Program's Enterprise Managed Cloud Computing (EMCC) capability. Delivery of mission services will be a combination of: Coordination and brokering of services provided through NASA enterprise and institutional offerings. Design and implementation, when necessary, of localized solutions where enterprise and institutional offerings do not meet mission needs. Data center management: Data Center IT Services - Facility and capacity planning/management, asset management. Data Center Co-Location Services Co-Location of customer computing infrastructure, including data center network access. Install, move, add, and change (IMAC) customer hardware inside co-location facility. Data center, cloud, networking and infrastructure engineering and design assistance services. Data Center Procurement Services - Procurement of hardware, software and services for data center, lab, and housed customers. Business Operations and Continuity Management Continuity of Operations (COOP) Services - Backup and restoration, disaster recovery, or high availability of customer data and system state. Specialized Services These services include sustainment of point-to-point Custom Networks, system engineering and sustainment of the secure Network, infrastructure (i.e., desktop, WAN/LAN management) for IV&V Tools service IT support, engineering and support of Audio/Visual infrastructure engineering and support (i.e., WAN/LAN, voice, data, mission operations, and Cybersecurity support. Facility Services: These services include IV&V Facility-specific services such as Emergency Warning System (EWS), Personal Address (PA) System, radio, Internet of Things (IoT), physical access control system, Industrial Control Systems (ICS), and Cable Television (CATV). Infrastructure Projects: This activity includes both continuation and new projects and shall include all the effort to perform projects such as on-premises to cloud migration, content management system technology and data migration, implementation and optimization of virtualization, and other NASA-approved or required projects. Cybersecurity Support Services: These services include implementing a risk-based approach to cybersecurity controls and practices and includes considerations for mission functional and performance requirements, cybersecurity requirements, local and agency OPSEC requirements, and cost. These services include maintaining Authorization(s) to Operate (ATO) per the NASA Information Security requirements, which are aligned with the NIST Cybersecurity Framework for Federal Information Systems and Committee on National Security Systems Instruction (CNSSI) for National Security Systems. Software Engineering Services: While this contract is not expected to perform software engineering services directly at this time, it is expected that the contractor work closely with and integrate infrastructure and mission services into the software engineering pipelines established at IV&V. This will require an intimate understanding of DevOps and DevSecOps principles. The goal of this RFI is to canvass interest and capabilities of General Services Administration (GSA) Schedule Holders, specifically those vendors with active contracts listed on the Information Technologies (IT) Schedule 70 SIN 132 51 Information Technology Professional Services and/or SIN 132 40 Cloud Computing Services. This Sources Sought/RFI is for information planning purposes only and is not to be construed as a commitment by the Government nor will the Government pay for the information solicited. Respondents will not be notified after Government review. It is NASA's intent to procure this requirement using the NAICS code and the small business size standard for this procurement 541512 Computer Systems Design Services, and the Size Standard is $34.0M. To assist NASA in evaluating this procurement opportunity, we are seeking the following information from industry: The name and address of your company. Primary point of contact, phone number, and e-mail address of your firm. Include company DUNS and CAGE code. How long has your company been in business? How long has your company been involved in web cloud infrastructure and IT/web security support services? Does your company currently perform web cloud infrastructure and IT/web security support services for a Government Agency? If so, what Agency and at what locations? If your company provides web cloud infrastructure and IT/web security support services, what types of tasks does it perform (e.g., provide expert guidance, advice, and recommendations regarding core cloud infrastructure services, cloud service models , and cloud deployment models; ensure conformity of proposed infrastructure designs with federal web, cloud, and Security requirements and configuration management and system engineering principles; provide development of SaaS software components such as widgets, plugins, and themes; assist in development of enterprise governance practices, processes, and policies for an enterprise web ecosystem, etc.)? Does your company have a GSA schedule for this type of effort? Does your company have experience using NASA web cloud IT systems or any other Government Agency? If so, please provide details. Does your company have the ability to provide web cloud infrastructure and IT/web security support services at all the NASA sites listed above? If not, at which locations? How does the presence of an OCI clause affect your company's interest in this requirement? Responses Vendors having the capabilities necessary to meet the stated requirements are invited to submit appropriate documentation, literature, brochures, and references (limited to 10 total pages) for consideration to Patrick A. Whelan at patrick.a.whelan@nasa.gov and Seliste C. Acres at seliste.c.acres@nasa.gov, no later than 3:00 p.m. Central Daylight Time CDT April 7, 2023. It is the Vendor' s responsibility to monitor the URL https://www.ebuy.gsa.gov for possible future actions following this RFI.