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Technology Infrastructure and Security for Crisis Systems

Active

State & Local

Response Deadline09/30/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

New Mexico Human Services DepartmentView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 27-630-7901-0007.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

New Mexico Crisis and Access Line Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 17

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 09:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyNew Mexico Human Services Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Mexico Human Services Department

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Maintain secure, scalable IT infrastructure supporting voice, chat, SMS, and data analytics for crisis response systems, compliant with HIPAA, NIST, and FISMA.

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New Mexico Crisis and Access Line Services

Solicitation # RFP 27-630-7901-0007

The New Mexico Health Care Authority is seeking a qualified organization to operate the statewide behavioral health crisis contact center under solicitation RFP 27-630-7901-0007. The selected contractor will provide 24/7/365 telephonic crisis response via phone, chat, and text to support individuals experiencing mental health, substance use, or emotional distress. Services must be delivered by licensed behavioral health professionals and remain fully aligned with National 988 Suicide & Crisis Lifeline standards to ensure a coordinated response across the state. This solicitation was posted on August 17, 2026, with a response deadline of September 30, 2026. Managed by the New Mexico Human Services Department, the contract focuses on establishing a clinically sound and accessible system integrated with New Mexico's broader crisis continuum. Interested parties may contact Tami Spellbring for further information regarding this procurement opportunity.

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