Tele Mental Health Therapy and Crisis Support

The contract is a requirements-based, multi-year procurement by the University of South Carolina - Sumter for tele mental health therapy and crisis support services targeting higher education students. The initial contract period is estimated to commence on January 16, 2026, with a one-year base term and an option for four additional years, culminating in a maximum of five years. The scope emphasizes the delivery of culturally competent, responsive mental health care via telehealth platforms, including individual therapy sessions and crisis call responses, with annual estimates of 3,000 therapy sessions and 500 crisis calls. The contract value is estimated between 500,000 and 1.5 million dollars, reflecting the anticipated scope and volume of services. The procurement process involves a points-based evaluation, prioritizing technical support, experience, and price, with a possible demonstration phase for the top contenders. Key contractual clauses incorporate compliance with South Carolina laws and regulations, including the state's procurement code, and federal standards such as HIPAA and FERPA. The agreement mandates strict information security protocols, including completion of a detailed Security Assessment Questionnaire, prohibitions on offshore work, and insurance coverage for data security risks. The contract emphasizes responsible personnel qualifications, requiring experience with similar-sized institutions, and mandates disclosure of any organizational conflicts of interest. Administrative procedures specify that payments will be made via check or ACH to designated addresses, with invoices subject to state funding appropriations. The contract also includes provisions for subcontractor identification, minority business participation, and responsibility certifications. Overall, the agreement underscores high standards for security, legal compliance, and service quality, with a clear emphasis on transparency, accountability, and adherence to applicable laws and regulations.