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Telecommunications and IVR Support Services

Active

Federal

Response Deadline10/27/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity for Telecommunications and IVR Support Services supports the Department of Homeland Security's US Citizenship and Immigration Services. The selected provider will perform essential maintenance, upgrades, and administration for External Affairs telecommunications. Primary responsibilities include the administration of Interactive Voice Response systems, the provision of statistical data support, rigorous testing, and comprehensive documentation to ensure the delivery of optimized IVR systems and accurate data reports. The project is categorized under NAICS code 541512 and will be performed in Camp Springs. Interested parties should note the posting date of October 14, 2026, with a response deadline set for October 27, 2026. This engagement is structured as a subcontract for prime contractors managing USCIS projects.

General Info

Agency

Department Of Homeland Security → US Citizenship And Immigration Services

NAICS

541512 - Computer Systems Design Services

Place of Performance

Camp Springs, MD, USA

Set-Aside

NONE

Documents

This scope was carved out of USCISFY27CONFERENCECALL1stQUARTER.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

USCIS FY27 1st Quarter Engagement with Industry

AI Contract Breakdown

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Timeline

PostedOct 14

subcontract

Response DeadlineOct 27

Submission deadline

Response Deadline

10/27/2026, 05:00:00 PM UTCin 11 days

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → US Citizenship And Immigration Services

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Homeland Security → US Citizenship And Immigration Services

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs maintenance, upgrades, and administration for External Affairs (EXA) telecommunications for prime contractors on USCIS projects. Executes IVR (Interactive Voice Response) system administration, statistical data support, testing, and documentation. Delivers maintained and upgraded IVR systems and statistical data reports.

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