This Government Contract opportunity from Department Of Homeland Security was posted on August 13, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Top

TELEMARKETING BUREAUS AND DATA PROCESSING

Closed

HSCG39-12-Q-PTT828Federal

Submission Closed08/17/2012, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561422

New

SLED

Visual Interpretation Agent ServicesThis subcontract for Visual Interpretation Agent Services supports prime contractors on MBTA rapid-transit projects in Boston, Massachusetts. The selected provider will deliver live, smartphone-based visual interpretation and wayfinding assistance to blind and low-vision riders by answering incoming video calls and providing real-time descriptions of their environments. Qualified agents must possess bilingual proficiency in English and Spanish and successfully complete MBTA-specific training. In addition to providing real-time interpretation services, the contractor is responsible for delivering monthly performance data reports. The response deadline for this opportunity is November 20, 2026.

MBTA - Massachusetts Bay Transportation Authority

POSTED

DEADLINE

Non-Clinical Call Center OperationsThis subcontract for Non-Clinical Call Center Operations supports prime contractors serving Cook County Health pharmacy projects in Illinois. The selected provider will deliver managed call center agent services to handle 24/7 inbound and outbound call volumes, focusing on general member services and non-clinical patient inquiries. A critical requirement of the engagement is the strict maintenance of HIPAA compliance to ensure the secure handling of all patient data. Interested parties should note the response deadline of November 20, 2026, for this opportunity categorized under NAICS code 561422.

POSTED

DEADLINE

Request For Proposal Call Center Services for Central Fill Pharmacy

Solicitation # H26-25-037

Cook County Health is soliciting proposals under solicitation number H26-25-037 for comprehensive call center services to support its Central Fill and Mail Order Pharmacy operations. The selected vendor will provide 24/7 inbound and outbound support, including customer service, patient engagement, and care coordination, utilizing credentialed licensed pharmacists and certified pharmacy technicians. Performance is measured by strict service levels, requiring 90% of calls to be answered within 30 seconds and a call abandonment rate not exceeding 5%. The contract allows for an initial term with the possibility of two successive 12-month renewal periods, provided there is written agreement 120 days prior to expiration. Proposals will be evaluated based on technical qualifications, pricing, responsiveness, and MBE/WBE participation, with the potential for shortlisted vendors to provide presentations or demonstrations. Required submission documents include a one-page cover letter, an executive summary with an organizational chart, a detailed implementation plan, and an Economic Disclosure Statement. Pricing must be submitted separately and cover operations, member services, clinical support, reporting, and implementation. The vendor must comply with Cook County Living Wage and prevailing wage requirements, maintain strict HIPAA and cybersecurity standards, and submit to audits by Cook County Health or relevant government agencies. Payment terms are Net 45 days following the receipt of a compliant invoice.

POSTED

DEADLINE

Member Trip Scheduling and Call Center ServicesThis subcontract for Member Trip Scheduling and Call Center Services supports prime contractors on Louisiana Department of Health Medicaid projects. The selected provider will manage member intake and trip scheduling through a dedicated call center, coordinating medical appointments and resolving member escalations. To ensure operational success, the contractor must utilize VoIP infrastructure and employ agents who are fully HIPAA-trained. The project is administered by the State of Louisiana under NAICS code 561422. Interested parties must submit their responses by the deadline of November 24, 2026. The primary deliverables include the successful scheduling of member trips and the efficient resolution of all member inquiries.

POSTED

DEADLINE

Member Coordination and Scheduling SupportThis subcontract for Member Coordination and Scheduling Support involves providing essential operational services for prime contractors working on Louisiana Department of Health Medicaid projects. The selected provider will manage call center operations focused on trip requests, appointment confirmations, and no-show management. To ensure compliance and operational efficiency, the contractor must maintain CRM and IVR infrastructure and ensure all staff complete mandatory HIPAA training. Key deliverables include the provision of detailed scheduled trip logs and comprehensive member communication records. Interested parties should note that the response deadline for this opportunity is November 24, 2026, at 4:00 PM. The project falls under NAICS code 561422 and is managed through the Louisiana Procurement office.

POSTED

DEADLINE

Call Center & Multilingual Support ServicesThis subcontract for Call Center and Multilingual Support Services involves providing specialized operational support for the Alabama Department of Public Health vital records projects. The selected provider will work under prime contractors to manage a dedicated toll-free number and handle the processing of records requests via telephone and fax. To ensure accessibility, services must be delivered in both English and Spanish. The call center is required to operate from 7:00 a.m. to 7:00 p.m. CST on all state business days. This engagement falls under NAICS code 561422 and is focused on the delivery of efficient operational call center services and the accurate processing of vital records requests for the state of Alabama.

Alabama Department of Public Health

POSTED

DEADLINE

MDE Appointment Scheduling and Claimant NotificationThe MDE Appointment Scheduling and Claimant Notification subcontract supports prime contractors on Department of Veterans Affairs projects, specifically for the Sac Frederick office. The selected provider will be responsible for managing telephone access for scheduling, issuing notification letters to claimants within a strict 24-hour window, and maintaining call recordings for audit purposes. Key deliverables include the scheduled appointments, the notification letters, and the associated call recordings. Due to the nature of the work, the contractor must ensure full HIPAA compliance and undergo VA personnel vetting. This opportunity falls under NAICS code 561422, with a response deadline set for October 26, 2026.

Sac Frederick (36C10X)

POSTED

DEADLINE

24/7 Call Center and Dispatch OperationsThis subcontract for 24/7 Call Center and Dispatch Operations supports prime contractors on Housing Authority of the City of Los Angeles projects. The selected provider will be responsible for continuous live answering services, entering work order data into HACLA systems, and managing the dispatch of after-hours emergency work orders for residents. To qualify, the contractor must possess professional call center telephony systems and maintain cybersecurity insurance. The project is based in Los Angeles, California, under NAICS code 561422, with a response deadline set for November 12, 2026.

POSTED

DEADLINE

Out-of-Hours Emergency Repairs Call Handling ServicesThis subcontract for Connexus Homes Limited involves the provision of professional out-of-hours emergency repairs call handling and triage services for social housing projects. The selected provider will be responsible for managing incoming emergency requests during non-business hours, assessing the urgency of each call based on established protocols, and dispatching the necessary requests to internal teams or third-party contractors. To qualify, providers must possess the required call center infrastructure and demonstrate proven experience within the UK social housing sector. The contract requires the delivery of a fully operational service available 24 hours a day, 365 days a year. Interested parties must submit their responses by November 6, 2026, at 12:00 PM. This opportunity is categorized under NAICS code 561422 and is focused on ensuring seamless emergency response and dispatch management for prime contractors working with the agency.

Connexus Homes Limited

POSTED

DEADLINE

Provision of out of hours customer call centre services.

Solicitation # 2026/S 000-096246

Connexus Homes Limited is seeking a reliable and customer-focused supplier to provide out-of-hours emergency repairs call handling services for its customers in Herefordshire and Shropshire. The service is designed to ensure timely support during evenings, weekends, bank holidays, and other closure periods. The appointed provider must have proven experience within the UK social housing sector and will be responsible for professionally managing calls, assessing the urgency of issues, providing clear advice, recording information, and dispatching emergency repairs to internal teams or nominated contractors according to established protocols. The contract has an estimated total value of 212,000 GBP including VAT, with an initial performance period from April 1, 2027, to March 31, 2029. There is an option to extend the agreement for an additional two years until March 31, 2031, subject to satisfactory annual performance reviews. This opportunity is noted as particularly suitable for small and medium-sized enterprises. The procurement process follows a two-stage competitive flexible procedure. Stage 1 requires a Pre-Qualification Questionnaire and a written tender submission, with the top four scoring bidders advancing to Stage 2. The second stage involves a further written tender, a pricing submission, and a clarification meeting. The deadline for enquiries is October 30, 2026, and the final tender submission deadline is November 6, 2026, at 12:00 pm. All submissions must be made electronically in English.

Connexus Homes Limited

POSTED

DEADLINE

Benefits Advocacy and Member Support ServicesThe Benefits Advocacy and Member Support Services subcontract involves providing direct-to-employee support and claims advocacy for prime contractors managing City of Santa Fe employee benefits projects. The selected provider will operate a dedicated employee call center to handle benefits inquiries and offer multilingual support via email and text to resolve disputes with insurance carriers. To successfully execute this contract, the provider must maintain a robust call center infrastructure, including IVR and CRM systems, while ensuring full HIPAA compliance. The primary deliverables include the delivery of ongoing member support services and the successful resolution of claims advocacy cases.

POSTED

DEADLINE

Benefits Participant Help DeskThe Benefits Participant Help Desk subcontract involves providing comprehensive customer service and support for prime contractors operating on projects within Wayne Township, New Jersey. The selected provider will manage participant inquiries related to COBRA, FSA, and Retiree billing, while also assisting with the processing of claims submissions and election forms. To execute these duties, the contractor must utilize call center software, CRM, or ticketing systems and maintain strict HIPAA compliance to ensure the secure handling of Protected Health Information. Managed by the New Jersey Purchasing Division, this opportunity falls under NAICS code 561422. Performance will be evaluated based on specific response and resolution rates to ensure high-quality participant support. The solicitation was posted on October 8, 2026, with a response deadline set for October 29, 2026.

Purchasing Division

POSTED

12 days ago

DEADLINE

in 9 days

General Info

Agency

Department Of Homeland Security → Cg ACADEMY(00039)

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

U.S. Coast Guard Academy 15 Mohegan Ave., NEW LONDON, CT, 06320, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 13

special-notice

Response DeadlineAug 17

Deadline has passed

Submission Closed

08/17/2012, 03:00:00 PM UTC

Find active opportunities like this

Start your free trial to discover similar active contracts, track opportunities, and build proposals with AI assistance.

Organization & Contact Information

AgencyDepartment Of Homeland Security → Cg ACADEMY(00039)

Contacts2 people available

OfficeGROTON, CT, 06340, USA

Organization / AgencyDepartment Of Homeland Security → Cg ACADEMY(00039)

Office AddressGROTON, CT, 06340, USA

Contacts

Kevin W Gustin

contact@example.gov

Leo Gonot

contact@example.gov

+1 (555) 000-0000

Full Description

This is not a solicitation. Approximately 24,000 high school seniors seek to be recruited by the United States Coast Guard Academy/Admissions Division each year. Less than 300 of these students will join the Class of 2017. It is necessary for the Admissions Division to determine very early in the recruitment process, those students who are most interested, most likely to apply, most likely to visit, etc. Conversely, it is important to learn which students are no longer interested to avoid wasted time and resources on those who have no intention of pursuing the USCGA. Finally, for those who are interested, the Admissions division seeks to learn the most important factors for each student in his/her selection process and initiate communication on those specific topics. RuffaloCODY has proprietary qualification methodology that is based on millions of records over years of history. This Admissions Division relies on this grading matrix to reach its recruitment and enrollment goals. RuffaloCODY is singularly recognized as the leader in higher education phone survey qualification services. They validate their work through extensive research and are often sought out by colleges and universities for expert consultation in this field. The Contractor will represent the USCGA to its primary customer, prospective students and parents, and will make strategic recommendations for USCGA recruitment and marketing. The contractor then plays a significant role related to USCGA credibility and recruitment success. RuffaloCODY is the only higher education enrollment management firm that has this level of expertise in qualification services for highly selective enrollment offices and they alone own the proven qualification grading matrix. The company has been doing this work since 1991 and has surveyed over two million students. Any firm that believes they can meet these requirements may give written notification. Supporting evidence must be sufficient to demonstrate ability to comply. Please contact Mr. Leo Gonot for all technical questions regarding required services at (860)701-6782.