Telephone Hold and Background Music Services

The City of Tucson is seeking proposals from qualified vendors to provide background music and hold music for its telephone systems across various departments, including Environmental Services, Tucson Water, and Planning and Development Services. The service aims to enhance caller experience by offering high-quality, professional, and engaging music that is appropriate for a diverse audience. The vendor will be responsible for delivering music that is regularly updated, meets established standards, and seamlessly integrates with the city's phone infrastructure. Additionally, the vendor must provide technical support and ongoing management to ensure the music remains current and compatible. The contract, titled "Telephone Hold and Background Music Services," is posted under solicitation number 240131, with a posting date of June 24, 2025, and a response deadline of July 15, 2025. The project falls under NAICS code 541620 and is managed by the Tucson Environmental Services division in Arizona. The contract value is estimated to range between $50,000 and $150,000. Interested vendors can contact Joseph Palacino via email or phone for further details, and additional information is available through the provided procurement portal link.