This Solicitation opportunity from Arizona was posted on February 21, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Telephony-Based Call Center On Behalf Of Public Health

Closed

PH RFP 240142State & Local

Submission Closed03/08/2024, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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1 day ago

DEADLINE

in 11 days

AI Contract Overview

Maricopa County Department of Public Health is seeking proposals from qualified contractors in the Phoenix metropolitan area to establish and operate two telephony-based call centers aimed at supporting residents impacted by COVID-19 and extreme heat conditions. The contract involves staffing hotlines that serve Spanish-speaking individuals and general residents, providing triage, answering questions, connecting callers to relevant services, and arranging transportation to cooling or respite centers as needed. The initial contract is planned for 14 months, starting May 1, 2024, and extending through June 30, 2025, with potential for extension or amendments contingent on additional funding, performance, and evolving needs. Proposals must be submitted exclusively through PeriscopeS2G by March 8, 2024, with all questions directed through the same platform. The county retains sole discretion in awarding the contract, which may be awarded wholly or partially to one or multiple vendors. Bidders are encouraged to submit any applicable Small & Local Certification documentation with their proposal, and all communications, including pre-bid questions, are to be handled via the designated online portal. The project emphasizes enhancing community access to critical health and safety services during ongoing public health and environmental challenges.

General Info

Agency

Arizona → Maricopa County

NAICS

333924 - Industrial Truck, Tractor, Trailer, and Stacker Machinery Manufacturing

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

No documents available

Documents will appear here when they are available.

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedFeb 21

Solicitation

Response DeadlineMar 8

Deadline has passed

Submission Closed

03/08/2024, 12:00:00 AM UTC

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Organization & Contact Information

AgencyArizona → Maricopa County

ContactsNo contacts available

OfficeN/A

Organization / AgencyArizona → Maricopa County

Office AddressN/A

ContactsNo contact information available

Full Description

Maricopa County Department of Public Health (MCDPH) is seeking proposals from qualified Contractors in the Phoenix-metro area to establish, staff, and operate a telephony-based call center providing connection to services for those adversely affected by the COVID-19 pandemic and extreme heat. The intent of this solicitation is to increase access to community services for those adversely affected by the COVID-19 pandemic and seasonal heat. Major functional components (identified as separate projects) include: * Establish and staff a hotline serving Spanish speaking individuals residing in Maricopa County by triaging calls, answering questions, and providing connection to services related to COVID-19 and other community needs exacerbated by the pandemic. * Establish and staff a hotline serving residents of Maricopa County with connection to services for those adversely affected by heat by triaging calls, answering questions, providing connection to services, and providing transportation of individuals to and from cooling or respite center locations as needed. It is our intent to award an initial 14-month contract beginning May 1, 2024, through June 30, 2025. If additional funds become available, any award resulting from this solicitation may be amended and/or extended based on the need for continuous services as well as satisfactory Contractor performance. Any additional deliverables or changes to the scope of work and/or compensation amounts, shall be subject to negotiation and approved by all parties.
BID SUBMISSION: Vendor Bids must be submitted through PeriscopeS2G only. Vendors must view or download all attached forms prior to submitting bids.
MOUNTAIN STANDARD TIME: Times listed for pre-bid meetings, Q and A, and Bid Close are in Mountain Standard Time.
EVALUATION AND AWARD: Award is made at the sole discretion of the solicitation issuing Department. Maricopa County reserves the right to award in full or in part to a single vendor or multiple vendors.
COMMUNICATION: All questions must be submitted through PeriscopeS2G ONLY by the date and time listed in the bid.
Maricopa County Small & Local Certification: If you are eligible for the MCSL Certification and have not submitted your MCSL Attestation Form and supporting documents, please submit these with your response. You will only be required to do this one time.