Thales HSM Maintenance – Crypto Command Center

The contract covers annual maintenance and technical support for fifteen Thales Hardware Security Modules deployed within the Crypto Command Center, ensuring continuous operational integrity and cryptographic security. Services include routine firmware updates, remote diagnostics to identify and resolve issues proactively, and prompt repair or replacement of faulty units to minimize downtime. The work is scoped to maintain compliance with cryptographic standards and safeguard sensitive data processed by the systems. This subcontract is posted by the North Carolina Department of Revenue, with a response deadline of July 9, 2026, and is classified under NAICS code 811212 for computer and office machine repair. The place of performance is tied to the Crypto Command Center, though specific location details are not provided. The solicitation is open for submissions until the deadline, with no set-aside provisions indicated, and interested parties can access further details through the provided state portal link.