This Government Contract opportunity from New York was posted on June 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1–3 IT Help Desk & Service Desk Support

Closed

State & Local

Submission Closed07/10/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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Transportation

POSTED

1 day ago

DEADLINE

in about 1 month

AI Contract Overview

The contract involves providing comprehensive Tier 1 through Tier 3 IT help desk and service desk support with 24/7 availability, focusing on incident resolution, service requests, and user lifecycle management. The support will be delivered using the ServiceNow ITSM platform, ensuring efficient handling of IT service management tasks. This subcontract is designated under the NAICS code 541511, which relates to custom computer programming services. Issued by the Port Authority of New York and New Jersey, the contract was posted on June 12, 2026, with a response deadline set for July 10, 2026. While some specific details such as solicitation number, organizational type, and precise location of service delivery remain unspecified, the opportunity is intended to support the agency’s IT operations through professional help desk services. The contract aims to ensure timely and effective IT support to enhance organizational productivity and system reliability.

General Info

Provide 24/7 Tier 1-3 IT help desk support via ServiceNow for Port Authority IT operations.

Agency

New York → Port Authority Of Ny & Nj

NAICS

541511 - Custom Computer Programming Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 6000003320.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFPQ # 6000003320 - Prequalification To Generate A Pool Of Qualified Vendors For Receipt of The Port Authority Of New York And New Jersey’s Information Technology Service Management Provider Solicitation