Tier 2/3 Help Desk and System Administration

The contract involves providing Tier 2 and Tier 3 technical support and system administration services for NOAA5009 LAN users. Key responsibilities include managing user accounts, supporting operating systems, and handling escalation resolution to ensure smooth network operations. This subcontract was posted on May 20, 2026, under the Department of Commerce, specifically for the National Oceanic and Atmospheric Administration (NOAA). The work falls under NAICS code 541519, which covers specialized computer-related services. The place of performance is associated with ZIP code 28801, although specific city and state details are not provided. The contract focuses on advanced help desk services and system administration tasks that require higher-level technical expertise to maintain and resolve network issues efficiently. This arrangement aims to bolster the capability of the LAN environment, ensuring operational continuity and user support within NOAA’s infrastructure.