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Tier 2 Help Desk Support (ARO)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract titled Tier 2 Help Desk Support (ARO) seeks a subcontractor to deliver responsive Tier 2 technical support for SMS users across all installations, focusing on resolving complex issues and managing escalations efficiently. This support must be available to address technical problems as they arise, ensuring minimal disruption to operations for users nationwide, with performance required at the location identified by the city code 56050. The work falls under NAICS code 541512, indicating it is for computer systems design and related services, and is classified as a subcontract opportunity issued by the Department of Defense through the W6QK Acc-Orlando office. The solicitation was posted on July 30, 2026, with a firm deadline for responses by August 7, 2026, at 7:00 PM, requiring interested parties to submit proposals within this narrow window to be considered.

General Info

Tier 2 help desk support for SMS users nationwide, location 56050, DOD subcontract, proposals due August 7, 2026.

Agency

Department Of Defense → W6QK Acc-OrlandoView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

56050, FL, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-Orlando
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → W6QK Acc-Orlando
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Office AddressN/A
ContactsNo contact information available

Full Description

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Provide responsive Tier 2 technical support for SMS users across all installations, including issue resolution and escalation management.

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