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Tier 2 Technical Support & Escalation Specialists

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract seeks Tier 2 Technical Support & Escalation Specialists to handle escalated technical issues originating from Tier 1 agents, focusing on resolving complex software troubleshooting, account access challenges, and system navigation problems. This subcontract is issued under the NAICS code 541512 by the Department of Commerce through its North Carolina office, with a response deadline of August 26, 2026. The work involves providing advanced technical assistance to ensure seamless operational continuity and user support, requiring a deep understanding of internal systems and the ability to interpret and resolve issues beyond the scope of foundational tier support. The place of performance and point of contact details are not specified, and the solicitation is open without set-aside designations, meaning all eligible entities may respond. The posting date is June 16, 2026, and interested parties can access further information through the provided online link.

General Info

Tier 2 technical support specialists needed for complex software issues under NAICS 541512, deadline August 26, 2026.

Agency

North Carolina → Department of CommerceView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 43-1389-26.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

UI CALL CENTER SERVICES 43-1389-26

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Timeline

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Organization & Contact Information

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AgencyNorth Carolina → Department of Commerce
ContactsNo contacts available
OfficeN/A
Organization / Agency
North Carolina → Department of Commerce
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

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Handle escalated technical issues from Tier 1 agents, including software troubleshooting, account access, and system navigation support.

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