This Government Contract opportunity from North Carolina was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 2 Technical Support & Escalation Specialists

Closed

State & Local

Submission Closed08/26/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

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MetroAccess Fare Collection and Management System

Solicitation # WMATA-0000010941

The Washington Metropolitan Area Transit Authority is seeking proposals for the MetroAccess Fare Collection and Management System under solicitation number WMATA-0000010941. This procurement falls under NAICS code 541512, focusing on computer systems design services to enhance the transit authority's ability to manage and collect fares for its MetroAccess services. The solicitation was posted on October 17, 2026, with a response deadline set for October 27, 2026. Interested parties must submit their responses through the official supplier portal by the specified cutoff time to be considered for this project.

Washington Metropolitan Area Transit Authority

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Sizing Technology Pilot

Solicitation # HQDA-G-4_26_01

The Army Contracting Command-Aberdeen Proving Ground, acting for the Headquarters Department of the Army G-4, is seeking innovative commercial solutions for a Sizing Technology Pilot. The objective is to replace manual tape measurements with automated, non-contact methods such as body and foot scanning, computer vision, and AI-driven extraction to accurately determine standard Army uniform and footwear sizes. This initiative targets four primary pipelines: Initial Entry Training Soldiers at MEPS, West Point Cadets, Senior ROTC Cadets at civilian institutions, and in-service Soldiers preparing for deployment. The goal is to eliminate logistical bottlenecks and reduce high return rates of clothing and boots. Issued under the Defense Commercial Solutions Opening authority, this solicitation may result in FAR contracts, non-FAR agreements, or Other Transactions, with the government anticipating up to three small pilot contracts. Interested offerors must submit a Phase 1 Solution Brief by October 20, 2026, which will be evaluated based on technical merit, project schedule, and commercial viability. Key requirements include the ability to integrate with Army Vantage / ISM, strict compliance with Section 508 accessibility standards, and adherence to the Privacy Act. Additionally, the government requires 100 percent ownership of all captured measurement and sizing data. Eligible respondents must possess a Unique Entity ID and active SAM registration.

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Accessibility QA and Field Testing ServicesThis subcontract for Accessibility QA and Field Testing Services supports prime contractors on MBTA rapid-transit projects in Boston, Massachusetts. The scope of work involves performing functional testing and quality assurance for visual interpretation services, specifically focusing on accessibility for the blind and low-vision community. The selected provider will conduct field testing in both indoor and outdoor transit environments to validate call routing and identify system defects. Key deliverables for this engagement include a Functional Test Plan, a comprehensive Testing/QA Report, and a final Readiness Recommendation. Interested parties should note that the response deadline is November 20, 2026, and the project falls under NAICS code 541512.

MBTA - Massachusetts Bay Transportation Authority

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EEW System Architecture and Software IntegrationThis subcontract for EEW System Architecture and Software Integration focuses on providing and configuring core software platforms for prime contractors working on Ontario International Airport Authority projects. The primary objective is to deliver a fully integrated and operational Early Earthquake Warning software system that incorporates USGS ShakeAlert signals into the airport infrastructure. Key technical requirements include the configuration of automated protective action triggers, the implementation of robust cybersecurity safeguards, and the integration of accessibility features, all while maintaining strict alignment with USGS ShakeAlert technical standards. Managed under the California Emergency Management agency, the project is categorized under NAICS code 541512. Interested parties should note that the solicitation was posted on October 17, 2026, with a response deadline set for November 19, 2026. The successful contractor will be responsible for ensuring the software is fully operational and seamlessly integrated into the airport's existing systems to enhance emergency response capabilities.

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CALOES Early Earthquake Warning Grant

Solicitation # 2026-RFI-085

The Ontario International Airport Authority (OIAA) is issuing Request for Information 2026-RFI-085 to identify Earthquake Early Warning (EEW) system solutions for the Ontario International Airport (ONT). The primary objective is to utilize the USGS ShakeAlert signal to provide expanded warning capabilities, automated responses, and protective actions to alert passengers and employees and minimize infrastructure damage. This is an informational request for market research and planning purposes; as such, no contract will be awarded as a direct result of this RFI. Eligible respondents must be documented USGS ShakeAlert EEW System Technical Partners at the time of submission. The OIAA is seeking detailed solution descriptions, implementation timeframes, and general budgetary cost estimates for hardware, software, and maintenance. Additionally, respondents must address cybersecurity safeguards, accessibility for individuals with functional needs, and their approach to supporting small businesses and the local community. Submissions must be uploaded in PDF format via the OpenGov platform by November 19, 2026, and must not exceed 25 pages, excluding the cover page and required certifications.

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IRB Legacy Data Migration ServicesThis subcontract for the University of Washington involves providing specialized ETL data migration services to transition IRB/HSD project data from the legacy Huron Consulting Group Research Suite to a new SaaS platform. The scope of work includes the extraction of study records, metadata, documents, user assignments, and workflow history, supported by the development of record crosswalks and rigorous validation and reconciliation processes to ensure total data accuracy. The project requires strict adherence to Washington State OCIO cybersecurity standards and the implementation of AES-256 encryption to protect sensitive information. Final deliverables consist of a fully validated production database and comprehensive reconciliation reports. Interested parties should note the response deadline of November 21, 2026, for this effort categorized under NAICS code 541512.

University of Washington

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Regulatory System Configuration and Implementation ServicesThe Regulatory System Configuration and Implementation Services subcontract focuses on the initial setup, configuration, and deployment of a regulatory management platform designed for prime contractors working on Orange County Sanitation District projects. The scope of work includes configuring low-code environments, establishing data schemas for regulatory tracking, and developing user-centered interfaces that incorporate privacy safeguards and comprehensive audit histories. Additionally, the contractor will use integration tools to link the platform with existing agency data sources to deliver a fully configured and tested Information Management System. This opportunity is categorized under NAICS code 541512 and is managed by the Procurement agency in California. Interested parties must submit their responses by the deadline of December 10, 2026. Further details regarding the solicitation can be accessed through the provided OpenGov procurement portal.

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Configurable Regulatory Program Information Management System

Solicitation # JA101626

The Orange County Sanitation District (OC San) has issued Request for Information JA101626 to identify qualified software vendors, platform providers, system integrators, and implementation partners capable of modernizing the information systems used for its Industrial Pretreatment Program. The agency is seeking a Configurable Regulatory Program Information Management System, preferably a cloud-hosted SaaS solution or a commercial off-the-shelf enterprise application platform. A primary requirement is the use of low-code or no-code administration to ensure OC San staff can manage the system with minimal vendor dependency and custom development. Key functional needs include support for mobile sample collection with barcode or label printing and a sustainable configuration that remains compatible through future upgrades and regulatory changes. This RFI is intended for information gathering and budgetary planning and will not directly result in a contract award. Interested parties are requested to provide vendor and solution profiles, functional capability responses categorized by priority, and estimated overall costs including initial startup expenses. The response deadline is December 10, 2026. Respondents are responsible for marking any proprietary or confidential information, although OC San notes that such information may still be subject to public records laws. The primary point of contact for this effort is Jeremey Arbiso, Senior Buyer, based in Fountain Valley, California.

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LMS Implementation & Integration ServicesThe LMS Implementation and Integration Services subcontract focuses on the technical setup, configuration, and integration of the Learning Management System for prime contractors supporting the Massachusetts Connections Academy. The scope of work includes executing system configurations, migrating student and teacher records, and utilizing API tools and migration software to integrate essential communication tools. The ultimate goal is to deliver a fully operational system prepared for student enrollment. This project is managed by TECCA for the Commonwealth of Massachusetts Virtual, with performance based in Foxborough. Qualified candidates must hold a PMP or platform-specific technical certifications to be eligible. Interested parties should note that the response deadline for this opportunity is November 13, 2026.

TECCA - Massachusetts Connections Academy (MassCA) Commonwealth of Massachusetts Virtual

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NHDES Watershed Management Bureau (WMB) monitors surface waters in New Hampshire through a variety of programs that largely operate out of the Jody Connor Limnology Center (JCLC). These programs generate a variety of data types (physical/chemical,...

Solicitation # 2026-093

The New Hampshire Department of Environmental Services and the Department of Information Technology are seeking a vendor to replace an obsolete Microsoft Access login database at the Jody Connor Limnology Center with a modern Laboratory Information Management System (LIMS). This Firm Fixed Price contract aims to modernize the tracking and management of physical, chemical, biological, and profile water quality data, ensuring an automated data flow into the Environmental Monitoring Database (EMD). Key technical requirements include the ability to generate Chain-of-Custody forms and labels compatible with Zebra ZD220 TTLabel printers, support for various container and preservation requirements, and two-way synchronization with EMD pick lists. The project includes system implementation, staff training, and five years of subscription access following the service launch. The selection process is not based on the lowest bid but on a combined score of technical and price proposals, with a mandatory minimum technical score of 50 points to be considered. Vendors must adhere to strict cybersecurity standards, including NIST SP 800-171, 800-53 Moderate level controls, and 800-63, with a requirement that all state data remain within the Continental United States. Additionally, vendors may need to achieve GovRAMP Authorized status within 12 months of the contract effective date. Proposals must be submitted electronically in searchable PDF format by November 13, 2026, and must include detailed pricing for implementation, hardware, software licensing, and hosting.

Department Of Environmental Services

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CCTV Systems Integration & Migration ServicesThe CCTV Systems Integration and Migration Services subcontract involves the physical installation, configuration, and migration of CCTV recording infrastructure for prime contractors working on City of Lake Forest projects. The scope of work includes conducting site audits, exporting Milestone backups, installing hardware, and transitioning operating systems to Windows Enterprise. Technical requirements focus on configuring load balancing, failover clusters, and NAS archiving while ensuring the maintenance of static IP assignments to deliver fully operational NVR systems and comprehensive as-built documentation. Managed by the City Manager of Information Technology in California, this opportunity falls under NAICS code 541512. The solicitation was posted on October 16, 2026, with a response deadline of November 7, 2026.

City Manager - Information Technology (IT)

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CCTV NVR Replacement (Upgrade)

Solicitation # 2026-RFQ (Quotes)-044

The City of Lake Forest has issued an informal Request for Quotation, solicitation number 2026-RFQ (Quotes)-044, to modernize its Closed-Circuit Television (CCTV) Network Video Recorder (NVR) compute infrastructure. The project involves refreshing hardware across five primary facilities: City Hall Civic Center, Sports Park, Skate Park, Heroes Park, and El Toro Park. The selected vendor will be responsible for migrating approximately 125 camera feeds and configuring servers to archive to the city's existing Network Attached Storage without modifying camera-side IP configurations. All proposed hardware must be brand-new, enterprise-grade, and 100 percent compatible with the latest version of Milestone XProtect. Key requirements include a mandatory pre-deployment site walk and audit to evaluate environmental and spatial constraints, the provision of final as-built documentation, and the transition from Windows 10 Pro to a city-approved Windows edition. The vendor must provide a Statement of Experience and Qualifications or Technical Proposal along with a Costing Summary. Responses are due by November 6, 2026, via the OpenGov Procurement portal, with an anticipated contractor selection date of November 30, 2026. The primary point of contact for this effort is Amir Moussavinejad, Information Technology Analyst for the City Manager's office.

City Manager - Information Technology (IT)

POSTED

about 24 hours ago

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in 20 days

AI Contract Overview

The contract seeks Tier 2 Technical Support & Escalation Specialists to handle escalated technical issues originating from Tier 1 agents, focusing on resolving complex software troubleshooting, account access challenges, and system navigation problems. This subcontract is issued under the NAICS code 541512 by the Department of Commerce through its North Carolina office, with a response deadline of August 26, 2026. The work involves providing advanced technical assistance to ensure seamless operational continuity and user support, requiring a deep understanding of internal systems and the ability to interpret and resolve issues beyond the scope of foundational tier support. The place of performance and point of contact details are not specified, and the solicitation is open without set-aside designations, meaning all eligible entities may respond. The posting date is June 16, 2026, and interested parties can access further information through the provided online link.