Tiered Technical Support & Help Desk Services

The Internal Revenue Service, under the Department of the Treasury, is soliciting subcontract proposals for multi-tier technical support and help desk services with defined service level agreements for incident response and resolution. The contract is focused on delivering comprehensive technical support across multiple tiers, ensuring timely and effective resolution of user-reported incidents through structured processes and guaranteed response times. Performance is expected to be centered in Lanham, Maryland, with zip code 20706, and services must adhere to strict operational standards to meet the agency’s mission-critical technology needs. This opportunity is classified under NAICS code 541519 for other computer-related services and is open for bidding with a submission deadline of September 15, 2026. The solicitation does not specify a set-aside type or organization type restrictions, and the contract will be awarded as a subcontract under a broader federal acquisition framework. Potential offerors must be prepared to support a high-volume, enterprise-level help desk environment with clear SLAs governing incident categorization, escalation procedures, and resolution timelines, ensuring uninterrupted service for IRS personnel and systems.