Training and Change Management

The contract requires the development and delivery of comprehensive training programs tailored for dispatchers, field crews, and supervisors to effectively use a new crew management system. This includes creating user manuals, video tutorials, and providing on-site support to ensure seamless adoption across all user levels. The training must be designed to address the specific needs of each role, promoting proficiency and minimizing operational disruption during the transition to the new system. Change management efforts are integral to the scope, emphasizing user engagement, feedback integration, and sustained adoption beyond initial training. The contract is posted under the NAICS code 611430, indicating it falls under other professional and business services, and is structured as a subcontract with a response deadline of July 28, 2026. It is associated with the City of Garland in Texas, though specific location details for performance or contact information are not provided. The solicitation does not specify a set-aside designation or organizational type, and the point of contact is listed as unavailable. Interested parties must submit their proposals before the deadline to be considered for this engagement aimed at enhancing operational efficiency through technology adoption.