Training and Onboarding for Customer Service Agents

The City of San Marcos is seeking a subcontractor to develop and deliver comprehensive training programs for customer service agents, both new and existing, covering essential operational areas including city utilities, emergency response procedures, customer service protocols, and the use of relevant software tools. The training must be designed to ensure agents are fully prepared to handle daily responsibilities with accuracy, efficiency, and a high standard of public service, with content tailored to the specific systems and policies used by the city. The contract is classified under NAICS code 611430, indicating it pertains to other business and professional training, and is posted as a subcontract opportunity through the Texas SmartBuy platform. The solicitation was posted on June 10, 2026, with a response deadline of July 9, 2026, at 8:00 PM Central Time. While no specific set-aside designation or organizational type requirements are specified, the training programs must be deliverable at the city’s operational locations and should align with its internal standards and infrastructure. The contract does not include detailed contact information, but all submissions and inquiries must be processed through the provided Texas SmartBuy portal link. Proposals should emphasize practical, scalable training methods that can be consistently applied across varying agent experience levels and that support ongoing workforce development within the city’s customer service division.