Training & Onboarding Services

The contract seeks qualified providers to design and deliver comprehensive training and onboarding programs for new and existing call center personnel, focusing on software systems, operational procedures, and regulatory compliance requirements. The services must ensure staff are effectively prepared to meet performance standards and maintain adherence to industry and federal guidelines, with an emphasis on practical, scalable, and measurable training outcomes. The work is structured as a subcontract under the Department of Commerce’s North Carolina office, with the North American Industry Classification System code 611430 indicating adult and other educational support services. The solicitation was posted on June 16, 2026, with responses due by August 26, 2026, and performance is expected to occur within North Carolina, though specific locations are not detailed. There is no set-aside designation, meaning all eligible contractors may compete, and no point of contact information is provided in the posting. Interested parties must access the official solicitation through the provided government portal to obtain full requirements, evaluation criteria, and submission instructions. The contract does not specify duration, funding levels, or subcontractor limitations, requiring potential bidders to review the original solicitation for complete terms.