Training & Technical Support Services
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The Texas Department of Criminal Justice is seeking a subcontractor to develop and deliver comprehensive training programs for its staff on inmate technology systems, ensuring personnel are proficient in using and managing these systems. The scope includes designing customized instructional materials, conducting live and possibly virtual training sessions, and establishing measurable outcomes to evaluate training effectiveness. In addition to training, the contractor will provide ongoing Tier 1 and Tier 2 technical support, addressing day-to-day operational issues, troubleshooting system errors, and escalating complex problems as needed to maintain continuous functionality of inmate technology platforms. This support must be timely, reliable, and tailored to the unique security and operational environment of correctional facilities. The solicitation is open for submissions until September 25, 2026, under NAICS code 611430 for other schools and instruction, and performance is expected to occur within Texas.
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TX, USSet-Aside
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