TRANServe

The TRANServe contract with the Department of Transportation focuses on the comprehensive support and administration of the transit benefit program. Primary responsibilities include processing benefit applications, managing customer communications via phone and email, resolving inquiries, and generating routine reports. The scope of work extends to supporting new initiatives and providing specialized assistance across several functional areas, including transit benefit and parking administration, business office support, and customer service for the agency helpdesk and call center. Additional technical requirements for the contract involve project management and data analytics to ensure effective metric reporting. This forecast is categorized under NAICS code 541611, indicating a need for administrative and management consulting services. Key points of contact for the effort include Sheila Dyson and Small Business Specialist Steven Budd.