Transportation Services, Wheelchair Van and Ambulance, As Specified

Baltimore County is soliciting bids for a term agreement to provide non-emergency wheelchair van and ambulance transportation services for eligible Medical Assistance recipients and their escorts. The contractor must provide mode-appropriate transport 24 hours a day, 7 days a week, 365 days a year, including door-to-door and door-through-door services. Ambulance services must cover Basic Life Support, Advanced Life Support, Specialty Care Transport, and Neonatal transports, while wheelchair services must accommodate regular, extra-wide, and electric wheelchairs or scooters. All operations must adhere to standards set by the Maryland Department of Health and the Maryland Institute for Emergency Medical Services Systems, and the contractor must maintain HIPAA compliance and valid Public Service Commission inspections for all vehicles. To be eligible for award, bidders must demonstrate at least five years of specialized experience in wheelchair and ambulance services, provide three references from similar contracts serviced within the last 18 months, and show evidence of financial responsibility. The county may also evaluate past performance records. Payment is processed via detailed monthly invoices submitted in MS Excel and a specific delimited data file, with payment issued within 30 days of reconciliation. The contractor is also required to provide a full statement of ownership and may be asked to conduct quality assurance surveys of their operations.