U--HUMs and SPs Support

EMPLOYEE EDUCATION SYSTEM (EES) PERFORMANCE WORK STATEMENT (PWS) HUMs and SPs Support COMBINED SYNOPSIS/SOLICITATION FOR COMMERCIAL ITEMS General Information Document Type: Combined Solicitation/Synopsis Solicitation Number: 36C77620Q0011 Posted Date: November 5, 2019 Original Response Date: November 12, 2019 Current Response Date: November 12, 2019 Product or Service Code: U009 Medical and Surgical Instruments, Equipment, and Supplies Set Aside: 8(a) NAICS Code: 611710 Educational Support Services Contracting Office Address Department of Veterans Affairs Program Contracting Activity Central (PCAC) 4401 Meramec Bottom Road St. Louis, MO 63105 Description This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, and 13.5, Simplified procedures for Certain Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested, and a written solicitation document will not be issued. This solicitation is a request for quotations (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2005-101. The associated North American Industrial Classification System (NAICS) code for this procurement is 611710, with a small business size standard of $16.5 Million. The Department of Veterans Affairs SimLEARN/Redi Division 6490 Hazeltine National Drive Suite 120, Orlando, FL 32822. is seeking to purchase Human Ultrasound Models (HUM) and Standardized Patient (SP) support. All interested companies shall provide quotation for the following: PRICE SCHEDULE ITEM INFORMATION The contractor shall provide unit price and total amount for each item. All quantities are estimated and does not constitute a guarantee that the Government will purchase the estimated quantity listed. Vendor shall be notified at least 14 days prior to class date. ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES ESTIMATED QUANTITY UNIT UNIT PRICE Estimated Extended Price 0001 HUMAN ULTRASOUND MODELS (HUMs) IAW 4.1 TASKS & DELIVERABLES of the Performance Work Statement (PWS) 11/20/2019 Thru 11/19/2020 432 HR 0002 STANDARDIZED PATIENTS (MSK) IAW 4.2 TASKS & DELIVERABLES 11/20/2019 Thru 11/19/2020 168 HR 0003 STANDARDIZED PATIENTS (OUD) IAW 4.3 TASKS & DELIVERABLES) 11/20/2019 Thru 11/19/2020 240 HR TOTAL FOR BASE YEAR 1001 HUMAN ULTRASOUND MODELS (HUMs) IAW 4.1 TASKS & DELIVERABLES of the Performance Work Statement (PWS) 11/20/2020 Thru 11/19/2021 432 HR 1002 STANDARDIZED PATIENTS (MSK) IAW 4.2 TASKS & DELIVERABLES 11/20/2020 Thru 11/19/2021 168 HR 1003 STANDARDIZED PATIENTS (OUD) IAW 4.3 TASKS & DELIVERABLES) 11/20/2020 Thru 11/19/2021 240 HR TOTAL FOR OPTION YEAR 1 2001 HUMAN ULTRASOUND MODELS (HUMs) IAW 4.1 TASKS & DELIVERABLES of the Performance Work Statement (PWS) 11/20/2021 Thru 11/19/2022 432 HR 2002 STANDARDIZED PATIENTS (MSK) IAW 4.2 TASKS & DELIVERABLES 11/20/2021 Thru 11/19/2022 168 HR 2003 STANDARDIZED PATIENTS (OUD) IAW 4.3 TASKS & DELIVERABLES) 11/20/2021 Thru 11/19/2022 240 HR TOTAL FOR OPTION YEAR 2 3001 HUMAN ULTRASOUND MODELS (HUMs) IAW 4.1 TASKS & DELIVERABLES of the Performance Work Statement (PWS) 11/20/2022 Thru 11/19/2023 432 HR 3002 STANDARDIZED PATIENTS (MSK) IAW 4.2 TASKS & DELIVERABLES 11/20/2022 Thru 11/19/2023 168 HR 3003 STANDARDIZED PATIENTS (OUD) IAW 4.3 TASKS & DELIVERABLES) 11/20/2022 Thru 11/19/2023 240 HR TOTAL FOR OPTION YEAR 3 TOTAL FOR ALL LINE ITEMS 1. Title of Contract: HUMS and SPs to support Point of Care Ultrasound (POCUS), Musculoskeletal (MSK), and Opioid Use Disorder (OUD) programs at SimLEARN. 2. Background: The Employee Education System focuses on national education projects, which address the clinical education needs of VHA employees. SimLEARN has many functional areas that include training, measurement and evaluation, and curriculum development. 3. Scope of Work: The contractor shall provide all labor, supervision, and other resources required to perform on-site services at SimLEARN. The work requires sitting, standing, walking, and bending of body parts. Objective: Provide SimLEARN specific support service to train VHA Medical personnel in Ultrasound, Musculoskeletal, and Opioid Use Disorder evaluation procedures. 4. Tasks and Deliverables: The Contractor shall perform the mandatory tasks and provide the specific deliverables described below within the performance period stated in this Performance Work Statement (PWS). If, for any reason, any deliverable cannot be delivered on time according to the below schedule, the Contractor shall provide a written explanation to the Contracting Officer s Representative (COR) 30 days prior to deliverable due date. This transmittal to the COR shall cite the reasons for the delay and the impact on the overall project. The Contractor shall not commit or permit any act that interferes with the performance of work awarded to another Contractor or with the performance of Government employees. In any case where, in the course of fulfilling the contract requirements, the Contractor disturbs any work guaranteed under another separate contract, the Contractor must restore such disturbed work. Task 4.1: The contractor shall provide Human Ultrasound Models. Deliverable 4.1: The HUMs shall be utilized for examination procedures to include but not limited to the following: Examination of the chest wall to include, but not limited to heart and lungs, but excluding female breast exam. Heart and lung examinations shall require the female breast to be adjusted or manipulated to obtain appropriate views Examination of the abdomen Examination of lower extremities excluding male/female genitals Examination of upper extremities Examination of face and neck Examination of back UM Health Issue Exclusions. Health issues which exclude an individual from meeting HUM requirements shall be identified in the individual order. The following exclusions are not permitted: To avoid complications with conducting ultrasound examination, HUM s shall not have a Body Mass Index (BMI) of 25 or higher. BMI measurements are defined by the Centers for Disease Control and Prevention (CDC), http://www.cdc.gov/healthyweight/assessing/bmi/adult_bmi/english_bmi_calculator/bmi_calculator.html Any Intraabdominal Surgery (excluding appendectomy) Any Thoracic Surgery / Cardiac Surgery (open heart) Females with hysterectomy Joint or limb surgery, including replacement and amputations Any deformities shall be coordinated with SimLEARN faculty before assignment Task 4.2: The contractor shall provide Standardized Patients. Deliverable 4.2: The Standardized Patients shall be utilized for examination of Shoulder, leg, back, neck and other musculoskeletal (MSK) problems. Task 4.3: The contractor shall provide Standardized Patients. Deliverable 4.: The Standardized Patients shall be utilized for interviewing by providers to discuss opioid use and change to treatment. 5. Post Award Meeting: The Government intends to hold a Post Award Meeting with the SimLEARN faculty, Program Managers, COR, and the Contractor. The Government shall schedule the Post Award Meeting within 5 calendar days after contract award, or as agreed upon between the COR and the Contractor. 6. Task Order Deliverables and Milestones Deliverable Description Quantity Due Date 4.1 Human Ultrasound Model 4 TBD up to 6 classes 4.2 Standardized Patient (MSK) 4 TBD up to 6 classes 4.3 Standard Patient (Opioid Use) 2 TBD up to 12 classes HUMs Day Quantity Time 1 4 8 hours 2 4 8 hours 3 4 2 hours SPs MSK Day Quantity Time 1 4 3.5 hours 2 4 3.5 hours 3 None None SPs Opioid Day Quantity Time 1 2 2.5 hours 2 2 2.5 hours 3 None None 7. Inspection and Acceptance Inspection and acceptance of all work performance, reports, and other deliverables under this task order shall be performed by the VHACO/VHACOR. Scope of Inspection All deliverables shall be inspected for content, completeness, accuracy and conformance to task order requirements by the CO/COR. Inspection may include validation of information as specified in the task order. The Government requires a period not to exceed thirty (30) days after receipt of deliverable items for inspection and acceptance or rejection. 8. Quality Assurance Surveillance Plan (QASP) Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor s quality control program is the means that the work complies with the requirement of the contract. The COR will utilize the QASP as the tool to ensure quality of rendered support services are adhered to. Performance Requirements Summary Performance Indicator Performance Standard Minimum Acceptable Standard Method of Surveillance Frequency Customer Service and Project Coordination Contractor demonstrates sound customer service principles, and project coordination efforts are timely, appropriate and cooperative with the SimLEARN staff. Two or less instances where significant errors or omissions were identified Exec VA reports Monthly BASIS OF ACCEPTANCE Reports, documents, and narrative type deliverables shall be accepted when all discrepancies, errors or other deficiencies identified in writing by the Government have been corrected. All the Government's comments to deliverables shall either be incorporated in the succeeding version or the contractor shall demonstrate to the Government's satisfaction why such comments shall not be incorporated. If the Government finds that a deliverable contains spelling errors, grammatical errors, improper format, or otherwise does not conform to the requirements stated within this task order, the document may be immediately rejected without further review and returned to the contractor for correction and re-submission. Formal Acceptance or Rejection of Deliverables The Government will review within 30 days each deliverable and provide feedback/comments. The contractor shall have three business days to incorporate feedback/comments and make appropriate revisions. The contractor shall provide the revised version of each deliverable within two days to the Contracting Officer s Representative (COR). The COR will review and determine final acceptance by the Government. The COR will notify the contractor of final acceptance within five business days. 9. Period of Performance: The government requires a 12-month contract from Oct. 30, 2019 30 Sept. 2020 with an additional two (2) year options. The service shall be for 18 hours per HUM per class; 7 hours per SP per class. 10 hours per Opioid class. Flexible Operating hours between 8:00 a.m. 5:00 p.m. Monday through Friday excluding Federal holidays. Overtime is not authorized. Government Recognized Holidays: Unless specifically authorized in writing by the Contracting Officer, no services will be provided, and no charges will be incurred and/or billed to any order on this contract on any of the observed Federal Holidays. There are 10 Federal holidays set by law (USC Title 5 Section 6103). Under current definitions, four are set by date: New Year's Day January 1 Independence Day July 4 Veterans Day November 11 Christmas Day December 25 If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday. The other six holidays are set by a day of the week and month: Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Labor Day First Monday in September Columbus Day Second Monday in October Thanksgiving Fourth Thursday in November 10. Type of Contract: The Government anticipates award of a Firm Fixed-Price contract. 11. Place of Performance: Work shall be performed at the Government site in Orlando, FL. SimLEARN National Center Building 13 13800 Veterans Way Orlando, FL 32832 12. General Requirements: a. Contract Award Meeting: The contractor shall not commence performance on the tasks in this PWS until the Contracting Officer has conducted a Post Award Meeting or has advised the contractor that a Post Award Meeting is waived. b. General Requirements: For every task, the contractor shall identify in writing all necessary subtasks (if any), associated costs by task, and along with associated sub-milestone dates. The contractor's subtask structure shall be reflected in the technical proposal and detailed work plan. All written deliverables shall be phrased in layperson language. Statistical and other technical terminology shall not be used without providing a glossary of terms. All invoicing and time sheets shall be submitted to the point-of-contact (POC) for approval prior to being submitted to the vendor, who will forward to the Austin Payment Center for processing. The POC is to provide copies of all timesheets and invoices to the Contracting Officer Representative (COR) or Contracting Officer (CO) for auditing purposes. c. Changes to the PWS: Any changes to this PWS shall be authorized and approved only through written correspondence from the Contracting Officer. A copy of each change will be kept in a project folder along with all other products of the project. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor. 13. Travel Travel is not required for this contract 14. Government Furnished Equipment The government will furnish gowns and all other supplies required to accomplish the specified tasks. 15. Contracted Personnel Requirements 16. CONTRACTOR RESPONSIBILITIES The Contractor(s) shall ensure the confidentiality of all patient and employee information and shall be held liable in the event of breach of confidentiality according to federal regulations contained in HIPAA. Any person, who knowingly or willingly discloses confidential information from the VHA, may be subject to fines and may be subjected to civil litigation from the patient. The Contracting Officer may notify the Contractor and request immediate removal of any personnel assigned to the task order by the Contractor that are deemed to have a conflict of interest with the government or if the performance is deemed to be unsatisfactory. The reason for removal will be documented and replacement personnel shall be identified within three business days of the notification. Employment and staffing difficulties shall not be justification for failure to meet established schedules. Substitution of Other Personnel - Personnel assigned by the contractor to the performance of work on this order shall be acceptable to VA in terms of personal and professional conduct and technical knowledge. Should the assignment to this order of any person by the contractor be deemed to conflict with the interests of VA, or in the event performance is deemed to be unsatisfactory at any time during the life of the task order, the Contracting Officer may notify the contractor and request the person be immediately removed from the assignment. The reason for removal will be documented and a request to receive personnel replacement within three (3) business days of the notification will be made. Replacement personnel qualifications shall be equal to or greater than those of the personnel being replaced. Employment and staffing difficulties will not be justification for failure to meet established schedules. All Contractor employees are subject to immediate removal from performance of this task order when they are involved in a violation of the law, VA security, confidentiality requirements, and/or other disciplinary reasons. New personnel shall not commence work until all necessary security requirements, have been fulfilled and resumes provided and accepted. Failure to comply with the Contractor personnel security requirements may result in termination of the contract for default. The VA reserves the right to request removal of key personnel, when services and deliverables are jeopardized as demonstrated by a lack of knowledge, lack of skills or demonstrated inability to communication with the VA Project Team members. 17. Confidentiality and Disclosure: It is agreed that: The preliminary and final deliverables, and all associated working papers, application source code, and other material deemed relevant by VA which have been generated by the contractor in the performance of this contract, are the exclusive property of the U.S. Government and shall be submitted to the Contracting Officer at the conclusion of the contract. The Contracting Officer will be the sole authorized official to release, verbally or in writing, any data, draft deliverables, final deliverables, or any other written or printed materials pertaining to this contract. No information shall be released by the contractor. Any request for information relating to this contract, presented to the contractor, shall be submitted to the Contracting Officer for response. Press releases, marketing material, or any other printed or electronic documentation related to this project, shall not be publicized without the written approval of the Contracting Officer. Contractor shall not have access to government Information Technology systems nor will contractor have access to protected/sensitive data. 18. Security Requirements VA Information and Information System Security/Privacy Language for Contracted Personnel from VA Handbook 6500.6, Contract Security, Appendix C: 1. General: Contractors, contractor personnel, subcontractors, and subcontractor personnel shall be subject to the same Federal laws, regulations, standards, and VA Directives and Handbooks as VA and VA personnel regarding information and information system security. 2. VA Information Custodial Language Information made available to the contractor or subcontractor by VA for the performance or administration of this contract or information developed by the contractor/subcontractor in performance or administration of the contract shall be used only for those purposes and shall not be used in any other way without the prior written agreement of the VA. This clause expressly limits the contractor/subcontractor's rights to use data as described in Rights in Data - General, FAR 52.227-14(d) (1). VA information should not be co-mingled, if possible, with any other data on the contractors/subcontractor s information systems or media storage systems in order to ensure VA requirements related to data protection and media sanitization can be met. If co-mingling must be allowed to meet the requirements of the business need, the contractor must ensure that VA s information is returned to the VA or destroyed in accordance with VA s sanitization requirements. VA reserves the right to conduct on-site inspections of contractor and subcontractor IT resources to ensure data security controls, separation of data and job duties, and destruction/media sanitization procedures follow VA directive requirements. Prior to termination or completion of this contract, contractor/subcontractor must not destroy information received from VA, or gathered/created by the contractor in the course of performing this contract without prior written approval by the VA. Any data destruction done on behalf of VA by a contractor/subcontractor must be done in accordance with National Archives and Records Administration (NARA) requirements as outlined in VA Directive 6300, Records and Information Management and its Handbook 6300.1 Records Management Procedures, applicable VA Records Control Schedules, and VA Handbook 6500.1, Electronic Media Sanitization. Self-certification by the contractor that the data destruction requirements above have been met must be sent to the VA Contracting Officer within 30 days of termination of the contract. The contractor/subcontractor must receive, gather, store, back up, maintain, use, disclose and dispose of VA information only in compliance with the terms of the contract and applicable Federal and VA information confidentiality and security laws, regulations and policies. If Federal or VA information confidentiality and security laws, regulations and policies become applicable to the VA information or information systems after execution of the contract, or if NIST issues or updates applicable FIPS or Special Publications (SP) after execution of this contract, the parties agree to negotiate in good faith to implement the information confidentiality and security laws, regulations and policies in this contract. The contractor/subcontractor shall not make copies of VA information except as authorized and necessary to perform the terms of the agreement or to preserve electronic information stored on contractor/subcontractor electronic storage media for restoration in case any electronic equipment or data used by the contractor/subcontractor needs to be restored to an operating state. If copies are made for restoration purposes, after the restoration is complete, the copies must be appropriately destroyed. If VA determines that the contractor has violated any of the information confidentiality, privacy, and security provisions of the contract, it shall be enough grounds for VA to withhold payment to the contractor or third party or terminate the contract for default or terminate for cause under Federal Acquisition Regulation (FAR) part 12. If a VHA contract is terminated for cause, the associated BAA must also be terminated, and appropriate actions taken in accordance with VHA Handbook 1600.01, Business Associate Agreements. Absent an agreement to use or disclose protected health information, there is no business associate relationship. The contractor/subcontractor must store, transport, or transmit VA sensitive information in an encrypted form, using VA-approved encryption tools that are, at a minimum, FIPS 140-2 validated. The contractor/subcontractor s firewall and Web services security controls, if applicable, shall meet or exceed VA s minimum requirements. VA Configuration Guidelines are available upon request. Except for uses and disclosures of VA information authorized by this contract for performance of the contract, the contractor/subcontractor may use and disclose VA information only in two other situations: (i) in response to a qualifying order of a court of competent jurisdiction, or (ii) with VA s prior written approval. The contractor/subcontractor must refer all requests for, demands for production of, or inquiries about, VA information and information systems to the VA contracting officer for response. Notwithstanding the provision above, the contractor/subcontractor shall not release VA records protected by Title 38 U.S.C. 5705, confidentiality of medical quality assurance records and/or Title 38 U.S.C. 7332, confidentiality of certain health records pertaining to drug addiction, sickle cell anemia, alcoholism or alcohol abuse, or infection with human immunodeficiency virus. If the contractor/subcontractor is in receipt of a court order or other requests for the above-mentioned information, that contractor/subcontractor shall immediately refer such court orders or other requests to the VA contracting officer for response. For service that involves the storage, generating, transmitting, or exchanging of VA sensitive information but does not require C&A or an MOU-ISA for system interconnection, the contractor/subcontractor must complete a Contractor Security Control Assessment (CSCA) on a yearly basis and provide it to the COR. 3. Security Incident Investigation The term security incident means an event that has, or could have, resulted in unauthorized access to, loss or damage to VA assets, or sensitive information, or an action that breaches VA security procedures. The contractor/subcontractor shall immediately notify the COR and simultaneously, the designated ISO and Privacy Officer for the contract of any known or suspected security/privacy incidents, or any unauthorized disclosure of sensitive information, including that contained in system(s) to which the contractor/subcontractor has access. To the extent known by the contractor/subcontractor, the contractor/subcontractor s notice to VA shall identify the information involved, the circumstances surrounding the incident (including to whom, how, when, and where the VA information or assets were placed at risk or compromised), and any other information that the contractor/subcontractor considers relevant. With respect to unsecured protected health information, the business associate is deemed to have discovered a data breach when the business associate knew or should have known of a breach of such information. Upon discovery, the business associate must notify the covered entity of the breach. Notifications need to be made in accordance with the executed business associate agreement. In instances of theft or break-in or other criminal activity, the contractor/subcontractor must concurrently report the incident to the appropriate law enforcement entity (or entities) of jurisdiction, including the VA OIG and Security and Law Enforcement. The contractor, its employees, and its subcontractors and their employees shall cooperate with VA and any law enforcement authority responsible for the investigation and prosecution of any possible criminal law violation(s) associated with any incident. The contractor/subcontractor shall cooperate with VA in any civil litigation to recover VA information, obtain monetary or other compensation from a third party for damages arising from any incident, or obtain injunctive relief against any third party arising from, or related to, the incident. 4. Liquidated Damages for Data Breach Consistent with the requirements of 38 U.S.C. §5725, a contract may require access to sensitive personal information. If so, the contractor is liable to VA for liquidated damages in the event of a data breach or privacy incident involving any SPI the contractor/subcontractor processes or maintains under this contract. The contractor/subcontractor shall provide notice to VA of a security incident as set forth in the Security Incident Investigation section above. Upon such notification, VA must secure from a non-Department entity or the VA Office of Inspector General an independent risk analysis of the data breach to determine the level of risk associated with the data breach for the potential misuse of any sensitive personal information involved in the data breach. The term 'data breach' means the loss, theft, or other unauthorized access, or any access other than that incidental to the scope of employment, to data containing sensitive personal information, in electronic or printed form, that results in the potential compromise of the confidentiality or integrity of the data. Contractor shall fully cooperate with the entity performing the risk analysis. Failure to cooperate may be deemed a material breach and grounds for contract termination. Each risk analysis shall address all relevant information concerning the data breach, including the following: (1) Nature of the event (loss, theft, unauthorized access); (2) Description of the event, including: date of occurrence; data elements involved, including any PII, such as full name, social security number, date of birth, home address, account number, disability code; (3) Number of individuals affected or potentially affected; (4) Names of individuals or groups affected or potentially affected; (5) Ease of logical data access to the lost, stolen or improperly accessed data considering the degree of protection for the data, e.g., unencrypted, plain text; (6) Amount of time the data has been out of VA control; (7) The likelihood that the sensitive personal information will or has been compromised (made accessible to and usable by unauthorized persons); Known misuses of data containing sensitive personal information, if any; Assessment of the potential harm to the affected individuals; Data breach analysis as outlined in 6500.2 Handbook, Management of Security and Privacy Incidents, as appropriate; and Whether credit protection services may assist record subjects in avoiding or mitigating the results of identity theft based on the sensitive personal information that may have been compromised. Based on the determinations of the independent risk analysis, the contractor shall be responsible for paying to the VA liquidated damages in the amount of $37.50 per affected individual to cover the cost of providing credit protection services to affected individuals consisting of the following: Notification; One year of credit monitoring services consisting of automatic daily monitoring of at least 3 relevant credit bureau reports; Data breach analysis; Fraud resolution services, including writing dispute letters, initiating fraud alerts and credit freezes, to assist affected individuals to bring matters to resolution; One year of identity theft insurance with $20,000.00 coverage at $0 deductible; and Necessary legal expenses the subjects may incur to repair falsified or damaged credit records, histories, or financial affairs. 20. ORGANIZATIONAL CONFLICT OF INTEREST AND NON-DISCLOSURE REQUIREMENTS If the Contractor is currently providing support or anticipates providing support to the VHA that creates or represents an actual or potential organizational conflict of interest (OCI), the Contractor shall immediately disclose this actual or potential OCI in accordance with FAR Part 9.5. The Contractor is also required to complete and sign an Organizational Conflict of Interest Statement in which the Contractor (and any Subcontractors, consultants or teaming partners) agree to disclose information concerning the actual or potential conflict with any proposal for any solicitation relating to any work in the TO. All actual or potential OCI situations shall be handled in accordance with FAR Subpart 9.5. 21. NON-DISCLOSURE REQUIREMENTS All Contractor personnel (to include Subcontractors, teaming partners, and consultants) who shall be personally and substantially involved in the performance of the TO issued which requires the Contractor to act on behalf of or provide advice with respect to any phase of an agency procurement, as defined in FAR 3.104-4, shall execute and submit an Employee/Contractor Non-Disclosure Agreement Form. This is required prior to the commencement of any work on such TO and whenever replacement personnel are proposed under an ongoing TO. Any information obtained or provided in the performance of this TO is only to be used in the performance of the TO. 22. Invoice Submission: The contractor shall submit invoices to: Financial Service Center (FSC) P.O. Box 149971 Austin, TX 78714 +1 (555) 000-0000 fax 23. INVOICE REQUIREMENTS The Contractor shall submit an invoice upon the completion of each task to the FSC to initiate the certification and payment process. The Contractor shall also forward a copy of the invoice to both the Program Office and the Contracting Officer for their review and for file. Contractor shall include the Purchase Order number on all invoices. For inquiries regarding payment, please contact the Vendor Inquiry Line toll free at +1 (555) 000-0000. 24. LANGUAGE OF WORK The Contractor shall prescreen all personnel requiring access to VA records to ensure they maintain a U.S. citizenship or valid work VISA and are able to read, write, speak, and understand the English language. ------------------------------------------------------------------------------------------------- 52.224-1 Privacy Act Notification. As prescribed in 24.104, insert the following clause in solicitations and contracts, when the design, development...