Unimax HelpOne for Enterprise Voice Services

SOURCES SOUGHT ANNOUNCEMENT The Defense Information Systems Agency (DISA) Voice Application Branch (SE33) provides Enterprise Voice over Internet Protocol (EVoIP) solutions to Mission Partners (MPs). The EVoIP Program Management Office (PMO) provides centralized acquisition, governance, engineering and project support throughout the life cycle for these services. Included in the EVoIP service offering, is a service that allows the PMO and MPs to manage orders for EVoIP services (provisioning phone, voicemail, extension mobility, etc.), for Moves, Adds, and Changes (MAC) of individual subscribers and telephone endpoints. This capability also enables batch and policy provisioning. DISA EVoIP has selected Unimax 2nd Nature and HelpOne products as the most cost-effective solution to meet this requirement for multiple EVoIP platforms. DISA EVoIP seeks installation, implementation, training, and accreditation support to integrate this capability into the EVoIP capability set. The purpose of this Task Order (TO) is primarily to procure the Unimax application and associated licenses and supporting software. In addition, this TO provides on-site professional IT support services to include program management, installation, implementation, configuration, training, integration, assistance with gaining any required Risk Management Framework (RMF) certification and accreditation (C&A), and migration of current domains and users from the existing EVoIP provisioning solution. Upon completion of this TO, the solution must also have the ability to support a geo-diverse fault tolerant and fail-over capabilities. The Enterprise Voice Services Program (EVSP) Provisioning Solution Implementation Support Task Order (TO) includes IT product deployment support, supporting customer meetings, and assisting with development of EVoIP business processes and templates for executing MACs within the new Unimax system. The installation and configuration under this TO is limited to these two environments: The EVoIP Lab environment at Ft Meade, and the current EVoIP Production environment accessed remotely from DISA Global Scott AFB. This TO also includes in its scope, assisting with the migration of information from the legacy EVoIP provisioning solution, Cisco Prime Collaboration Provisioning, and establishing comparable provisioning capabilities within the Unimax environment for up to 100 separate "domains" of users and ingestion of a total of up to 100,000 end users and associated devices into the Unimax platform. DISA is seeking the services of businesses who are members of the Unimax Global Partner Program and have experience providing the aforementioned services. CONTRACTING OFFICE ADDRESS: DISA/PSD, PL6 PO Box 549 Fort Meade, MD 20755 INTRODUCTION: This is a SOURCES SOUGHT TECHNICAL DESCRIPTION to determine the availability and technical capability of small businesses (including the following subsets, Small Disadvantaged Businesses, Certified 8(a), Service-Disabled Veteran-Owned Small Businesses and Woman Owned Small Business) to provide the required products and/or services. The DISA SE33 PMO is seeking information for potential contracting sources to install, maintain and sustain the Unimax 2nd Nature and HelpOne products. DISCLAIMER: THIS SOURCES SOUGHT IS FOR INFORMATIONAL PURPOSES ONLY. THIS IS NOT A REQUEST FOR PROPOSAL. IT DOES NOT CONSTITUTE A SOLICITATION AND SHALL NOT BE CONSTRUED AS A COMMITMENT BY THE GOVERNMENT. RESPONSES IN ANY FORM ARE NOT OFFERS AND THE GOVERNMENT IS UNDER NO OBLIGATION TO AWARD A CONTRACT AS A RESULT OF THIS ANNOUNCEMENT. NO FUNDS ARE AVAILABLE TO PAY FOR PREPARATION OF RESPONSES TO THIS ANNOUNCEMENT. ANY INFORMATION SUBMITTED BY RESPONDENTS TO THIS TECHNICAL DESCRIPTION IS STRICTLY VOLUNTARY. CONTRACT/PROGRAM BACKGROUND: The anticipated need for these services on or about March 20, 2019. The anticipated location of the services is Fort Meade, MD REQUIRED CAPABILITIES: Describe your ability to provide Maintenance and Sustainment to include all aspects of: Installation of all software packages in the EVoIP Production environment and allowing EVoIP administrators and users Common Access Card (CAC) authenticated access. Configuration of any Network Operations (NETOPS)-related information or E-mail/SMTP Simple Mail Transfer Protocol alarms to point to provided NETOPS tools for monitoring the health of the HelpOne Unimax products. Providing geo-diverse fault tolerance and failover capabilities, allowing for a primary and backup capability for the HelpOne solution in the event of a network outage or system upgrades. Developing a test plan and verifying that Unimax applications can successfully execute MACs in the EVoIP Production environment. Migration of information from a legacy EVoIP provisioning solution (i.e. Cisco Prime Collaboration Provisioning) SPECIAL REQUIREMENTS: Authorized managed service provider member of Unimax Global Partner Program SOURCES SOUGHT: The anticipated North American Industry Classification System Code (NAICS) for this requirement is 334111 (Electronic Computer Manufacturing), with the corresponding size standard of 1,250 employees. This Sources Sought Synopsis is requesting responses to the following criteria from large and small businesses that can provide the required services under the NAICS Code. To assist DISA in making a determination regarding the level of participation by small business in any subsequent procurement that may result from this Sources Sought, you are also encouraged to provide information regarding your plans to use joint venturing (JV) or partnering to meet each of the requirements areas contained herein. This includes responses from qualified and capable Small Businesses, Small Disadvantaged Businesses, Service Disabled-Veteran Owned Small Businesses, Women-owned Small Businesses, and 8(a) companies. You should provide information on how you would envision your company's areas of expertise and those of any proposed JV/partner would be combined to meet the specific requirements contained in this announcement. In order to make a determination for a small business set-aside, two or more qualified and capable small businesses must submit responses that demonstrate their qualifications. Responses must demonstrate the company's ability to perform in accordance with the Limitations on Subcontracting clause (FAR 52.219-14). SUBMISSION DETAILS: Responses should include: - 1) Business name and address; - 2) Solicitation Number - 3) Name of company representative and their business title; - 4) Type of Small Business; - 5) CAGE Code; - 6) Your contract vehicles that would be available to the Government for the procurement of the product and/or service, to include ENCORE III, SETI, General Service Administration (GSA): OASIS, ALLIANT, VETS, STARS II, NIH, NASA SEWP, Federal Supply Schedules (FSS) (including applicable SIN(s)), or any other Government Agency contract vehicle. (This information is for market research only and does not preclude your company from responding to this notice.) Vendors who wish to respond to this should send responses via email NLT 15 January 2019 at 4:00 PM Eastern Daylight Time (EDT) to brandon.s.rizkallah.civ@mail.mil. Interested businesses should submit a brief capabilities statement package (no more than 5 pages) demonstrating ability to perform the services listed above. Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. Please be advised that all submissions become Government property and will not be returned. All government and contractor personal reviewing RFI responses will have signed non-disclosure agreements and understand their responsibility for proper use and protection from unauthorized disclosure of proprietary information as described 41 USC 423. The Government shall not be held liable for any damages incurred if proprietary information is not properly identified.