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USCIS Customer Service Accounts and Integration (CSAI) III

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The USCIS Customer Service Accounts and Integration (CSAI) III is a forecast for professional IT services intended for the USCIS Office of Information Technology and the Office of the Chief Information Officer. The primary objective of this follow-on contract is to operationalize an integrated online account experience to improve customer service and public interaction for those seeking benefits adjudicated by USCIS. The project is categorized under NAICS code 541330 and is designated as a small business set-aside with a place of performance in Camp Springs, Maryland. Despite the initial requirements and planning, a status update dated March 5, 2026, indicates that this procurement is no longer needed and has been officially cancelled.

General Info

Cancelled IT services contract for USCIS customer service accounts in Camp Springs, Maryland.

Agency

Department of Homeland Security → United States Citizenship And Immigration Services

NAICS

541330 - Engineering Services

Place of Performance

Camp Springs, MD, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Office AddressN/A
Contacts
Katherine Brown
contact@example.gov
+1 (555) 000-0000
Patrick Gadwah
contact@example.gov
+1 (555) 000-0000
Danielle HubbardSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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Update 3/5/2026: This procurement is no longer needed and has been cancelled. USCIS has a requirement for Customer Service Accounts and Integration (CSAI) with the objective to obtain professional IT services for the USCIS Office of Information Technology (OIT) Office of Chief Information Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. This is a follow-on contract to the existing CSAI contract and provides for implementing the next phases of our requirement

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