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USCIS Customer Service Accounts and Integration (CSAI) III

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The USCIS Customer Service Accounts and Integration (CSAI) III contract was intended to secure professional IT services for the USCIS Office of Information Technology to enhance and operationalize an integrated online account experience, improving customer interaction for those seeking benefits adjudicated by USCIS. It was planned as a follow-on to the existing CSAI contract, focusing on the next phases of this technology initiative. The procurement was designated as a full small business set-aside under NAICS code 541330 and slated to be performed in Camp Springs, Maryland. However, as of March 5, 2026, this procurement was officially cancelled and is no longer needed. Relevant points of contact included USCIS representatives Katherine Brown and Patrick Gadwah, with Danielle Hubbard serving as the Small Business Specialist. The contract solicitation was posted on March 6, 2026, but the cancellation indicates the department has opted not to move forward with acquiring these services through this specific contract.

General Info

USCIS CSAI III IT services contract for integrated accounts was cancelled before award in Maryland.

Agency

Department of Homeland Security → United States Citizenship And Immigration ServicesView Agency

NAICS

541330 - Engineering ServicesView NAICS

Place of Performance

Camp Springs, MD, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

forecast

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Organization & Contact Information

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AgencyDepartment of Homeland Security → United States Citizenship And Immigration Services
Contacts3 people available
OfficeN/A
Organization / Agency
Department of Homeland Security → United States Citizenship And Immigration Services
View Agency Profile
Office AddressN/A
Contacts
Katherine Brown
contact@example.gov
+1 (555) 000-0000
Patrick Gadwah
contact@example.gov
+1 (555) 000-0000
Danielle HubbardSmall Business Specialist/APFS Coordinator
contact@example.gov
+1 (555) 000-0000

Full Description

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Update 3/5/2026: This procurement is no longer needed and has been cancelled. USCIS has a requirement for Customer Service Accounts and Integration (CSAI) with the objective to obtain professional IT services for the USCIS Office of Information Technology (OIT) Office of Chief Information Officer (CIO) to operationalize the integrated online account experience to enhance customer service and interaction with the public seeking benefits adjudicated by USCIS. This is a follow-on contract to the existing CSAI contract and provides for implementing the next phases of our requirement

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