User Support and Help Desk Services

The contract seeks a subcontractor to provide comprehensive customer support services for SmartBenefits users through multiple channels including phone, web, and in-person interactions. The scope includes assisting users with enrollment processes, responding to balance inquiries, resolving technical issues, and managing account modifications to ensure seamless access and usage of benefits. Support must be delivered with accuracy, timeliness, and a high standard of customer service to meet the needs of a diverse user base. The solicitation is classified under NAICS code 541611, indicating it pertains to administrative management and general management consulting services, and is issued by the Department of the Interior’s Ibc Acq Svcs Directorate. The posting date is April 24, 2026, with a deadline for responses set for May 11, 2026, at 9:00 PM Eastern Time. The contract is structured as a subcontract and does not specify a set-aside classification. There is no designated place of performance listed, suggesting the support services may be delivered remotely or across multiple locations, while the point of contact information is not provided in the available data.