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User Testing Software Platform Provider

Active
International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract involves the provision of a cloud-based Software as a Service platform for user testing to support prime contractors working on Canada Revenue Agency projects. The agreement grants a license for five named users to perform remote usability testing with the general Canadian public and specific niche demographics, with a capacity for up to 360 testing requests annually. The selected provider must deliver an active annual software license and platform access while maintaining a secure environment that ensures strict confidentiality and non-disclosure of all participant data. The work is associated with the Government of Canada and is designated for performance in Ottawa, Canada, under NAICS code 513210.

General Info

Cloud SaaS license for CRA user testing, five users, 360 annual requests, Ottawa.

Place of Performance

Ottawa, CAN

Set-Aside

NONE

Documents

This scope was carved out of 1000505276B.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

User Testing Software Platform for User Experience Testing

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Timeline

Posted

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Organization & Contact Information

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AgencyGovernment of Canada → Canada Revenue Agency
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies a cloud-based user testing software platform (SaaS) for prime contractors on Canada Revenue Agency (CRA) projects. Provides a license for 5 named users to conduct remote usability testing with the Canadian public and niche demographics, facilitating 360 testing requests per year. Requires a secure platform ensuring strict confidentiality and non-disclosure of participant data. Delivers an active annual software license and platform access.

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Department of the California Highway Patrol

POSTED

about 17 hours ago

DEADLINE

in 13 days
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More opportunities from Government of Canada → Canada Revenue Agency

Same awarding agency

New
International
User Testing Software Platform for User Experience Testing
Solicitation # 1000505276B
The Canada Revenue Agency (CRA) is seeking a single contractor to provide a user testing software platform to evaluate content on Canada.ca. The primary objective is to assess how the general public and specific niche audiences, such as business owners and families, navigate the site and complete tasks. The requirement includes an annual license supporting five named users, 360 testing requests per year, and four hours of annual training. Testing with individuals using assistive reading and navigation technologies is explicitly excluded from this scope. The contract is for an initial term of two years, with the CRA holding an irrevocable option to extend for up to five additional one-year periods. This procurement is a conditional set-aside under the Procurement Strategy for Indigenous Business (PSIB); if two or more compliant bids are received from certified Indigenous businesses, the competition will be limited to those bidders. The award will be granted to the responsive bidder with the lowest evaluated price following a multi-step process that includes mandatory technical criteria evaluation and a Proof of Proposal (POP) testing phase. Bids must be submitted via the Canada Post Connect service by November 27, 2026. The contractor must ensure strict confidentiality and non-disclosure agreements are in place to protect both the CRA and test participants.

POSTED

1 day ago

DEADLINE

in about 1 month
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