User Training and Change Management

The contract calls for the development and delivery of training programs designed to ensure successful adoption of a new SaaS system by approximately twenty-five end users and two system administrators. The scope centers on change management efforts to facilitate smooth transition and effective utilization of the platform, requiring tailored instructional content and hands-on guidance suited to the needs of both regular users and technical staff. The work must be performed in Boston, Massachusetts, with a performance location designated by the zip code 02108, and is classified under NAICS code 611430, which pertains to other schools and instruction services. The solicitation was posted on August 4, 2026, with a firm deadline for responses on August 25, 2026, at 4:59 AM Eastern Time. This is a subcontract opportunity under the Massachusetts Office of the Inspector General, with no set-aside designation specified, and interested parties must respond through the official state procurement portal.