User Training & Change Management Services

This contract involves providing comprehensive end-user training, e-learning content, and change management support for approximately 28,000 FEMA users as they transition to the Unified Command Platform. The services are critical to ensuring a smooth adoption of the new system by equipping users with the necessary knowledge and resources. The engagement will primarily take place in Atlanta, with the Department of Homeland Security’s Information Technology Development and Sustainment office overseeing the project. The contract falls under the NAICS code 611430, which is related to professional and management development training. As a subcontract, it is focused specifically on developing training materials, delivering educational sessions, and assisting users through change management processes to promote effective use and integration of the new command platform. By addressing user readiness and adoption challenges, this initiative aims to enhance operational efficiency and support FEMA’s mission.