Justification and Approval Crisis Management System SaaS

FEMA has awarded a firm-fixed-price, sole-source contract to ESi/Juvare for the Unified Command Platform, a commercial Software-as-a-Service (SaaS) solution that will function as the agency’s enterprise Crisis Management System. This contract, operating under NAICS code 541511, includes the hosting of the platform in a FedRAMP High (Impact Level 4) environment and encompasses system operations, maintenance, cybersecurity, patch management, elastic scaling, and the configuration and migration of FEMA’s existing workflows and data. The solution is designed to support approximately 28,000 users nationwide, ensuring robust crisis management capabilities across FEMA’s operations. The contract’s period of performance consists of a base period with additional option periods, allowing for continued support and development as needed. The contract was awarded without full and open competition, following an approved Justification and Approval under FAR 6.305 and FAR 5.406. The Department of Homeland Security’s Information Technology Development and Sustainment office, based in Washington, DC, oversees the contract, with performance taking place primarily in Atlanta, Georgia. Points of contact include Jillita Bulluck and Gene Garrett, available for further inquiries regarding the contract and its implementation.