User Training & Technical Support

The contract titled User Training & Technical Support is a subcontract issued by the State of North Carolina’s Division of Purchase & Contract to provide comprehensive training programs and ongoing help desk support for users within state agencies and their vendor partners who utilize a specific platform. The solicitation is open for responses until August 21, 2026, with the posting date listed as July 10, 2026, and it falls under the NAICS code 611430, which corresponds to other schools and instruction services. The scope of work requires the contractor to deliver structured training initiatives to ensure users can effectively operate the platform, along with continuous technical assistance to address issues and enhance user adoption across the state’s network. While the place of performance and point of contact details are not specified, the work is intended to support state operations within North Carolina, and the subcontract nature indicates this opportunity is targeted toward entities capable of supporting a prime contractor or existing procurement structure.