User Training & Technical Support

The contract titled User Training & Technical Support is a subcontract issued by Lubbock Power & Light under NAICS code 611430, focusing on the development of training materials, user onboarding, and post-go-live technical support and help desk services. It was posted on July 2, 2026, with a response deadline of August 11, 2026, indicating a timeline for vendors to submit proposals that align with the agency's needs for comprehensive user support services tied to a technology implementation. The scope requires the contractor to deliver structured training programs to ensure user proficiency, facilitate seamless onboarding, and maintain ongoing technical assistance after system launch to minimize disruptions and enhance adoption. Performance is expected to support operations in Texas, though specific location details are not provided, and the contract is administered through the Texas SmartBuy procurement portal. No set-aside preferences or organizational type restrictions are specified, making the opportunity open to qualified subcontractors regardless of size or designation. The absence of a designated point of contact suggests vendors must rely on the public portal for inquiries and submissions, and the absence of a solicitation number indicates this may be an open or informal procurement process under the agency’s existing contracting framework. All deliverables must be aligned with the agency’s operational goals for technology adoption and sustained user support.